ATEMKENG MBEKEM ISABEL

Designing and developing a comprehensive and user-friendly platform for a UK-Based Airbnb Company that wants to enhance its business and scale up revenue.

• Assisted in collecting and documenting business requirements for process improvement projects.
• Developed workflow diagrams and process documentation to enhance operational clarity.
• Ensure project and process documents are complete, current and stored appropriately on Basecamp.
• Managed multiple stakeholders, ensuring clear communication throughout projects' lifespan.
• Created tailored solutions by understanding and translating customer requirements into functional specifications.
• Ensured accurate documentation of all business requirements, aiding seamless project flow .
• Collaborated with IT team to design efficient software solutions, improving workflow significantly.
• Carried out day-to-day duties accurately and efficiently.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Increased customer satisfaction by resolving issues.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

• Processed cash deposits and withdrawals for customers.
• Improved efficiency with accurate money counting.
• Prevented fraud by verifying customer identities and validating transaction details.
• Developed relationships with clients for improved business growth.
• Solved customer issues and disputes using accurate banking information and policies, maintaining loyalty and satisfaction.
• Sorted and counted currency efficiently, reducing downtime.
• Verified cheques, ensuring error-free transactions.
• Recorded all transactions meticulously for accountability.
• Handled customer complaints effectively for enhanced reputation.
• Completed currency exchanges following current, accurate rates.
• Balanced daily accounts for accurate record-keeping.
• Guaranteed transparent transactions, enforcing compliance with established policies.
• Inspected cheques and money orders to identify fraud markers.
• Enhanced customer satisfaction by providing excellent service.
• Maintained confidentiality to ensure client trust.
• Conducted end-of-day reconciliation, ensuring financial accuracy.
• Assisted customers with questions about products, services and terms.
• Consistently arrived at work on time and ready to start immediately.