Summary
Overview
Work history
Education
Skills
Interests
Languages
Work availability
Timeline
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Ateeq Shah

Ateeq Shah

Birmingham

Summary

A hardworking, striving Accounting and Finance graduate. I am a skilled professional with extensive experience providing first-class service within an office or workplace setting. I consistently exceed expectations through a dedicated work ethic and passion to help individuals. Committed to self-improvement, ensuring consistent best practices and exceptional results. I am eager to drive progress and enhance skill set through hands-on industry experience. Proactive problem solver with resourceful approach to challenges. Exhibits sound judgment and reasoned thinking in high-pressure environments.

Overview

7
7
years of professional experience

Work history

Supply chain & Aftersales Graduate Manager

Stellantis
Birmingham, West Midlands
08.2023 - Current
  • Leveraged effective supply chain planning systems to improve demand, sales and operations planning processes for distribution network.
  • Drove Key Performance Indicators (KPI)s and continuous improvements throughout logistics and supplier operations.
  • Directed regional distribution network from purchasing through to reverse logistics and trade compliance.
  • Collaborated with internal teams to improve outputs to meet demand and supply requirements, achieving inventory targets for finished goods.
  • Applied advanced negotiation skills to discuss contracts, policies and deadlines with suppliers and vendors.
  • Outlined annual and quarterly priorities to guide departmental growth.
  • Oversaw multiple supply chain functions to facilitate business operations, including warehouse and logistics management.
  • Planned and managed resources and budget to support and deliver objectives.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Allocated resources strategically to achieve high ROI and minimise financial cost.

Management trainee

Enterprise
Coventry
09.2022 - 05.2023
  • Oversee the operational processes of an office, ensuring they are efficient and effective as well as calculating and preparing business budget plans, project sales, and develop strategic goals
  • Gain familiarity with various departments of a business, such as human resources, production, sales, customer services and marketing and understanding the importance of collaborating with different departments and other managers and executives to operate a business
  • Maintain client accounts and customer relationships by fulfilling needs, answering questions, and effectively communicate, influence, and interact with all types of customers, vendors, and colleagues adhering to delivering exceptional customer service by problem solving strategies and conflict management
  • Regularly review business processes and goals and adjust them if necessary and researching market trends, make suggestions about new product lines to generate more revenue
  • Market to local business partners and build solid, long-lasting relationships with key business decision makers.

Supervisor

Starbucks Coffee
Birmingham
11.2016 - 01.2023
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Identified operational problems and proposed solutions to management, improving service efficiency.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Dealt with customer complaints and rectified product and service issues, leading to customer retention and satisfaction by delivering top-quality service.
  • Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.



Customer service assistant

Shell UK
Birmingham
05.2019 - 01.2020
  • Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Adhered strictly to policies and procedures for continued company compliance.

Education

BSc (Hons) - Accounting and Finance

Aston University
09/2018 - 07/2022

A-Levels - Business, Law, Ict

Cadbury Sixth Form College
09/2016 - 07/2018

GCSEs -

Woodrush High School
09/2011 - 07/2016

Skills

  • Proficient user of Microsoft Office: Word, Excel, Publisher and PowerPoint
  • Relationship building
  • Negotiating
  • Customer relationship management
  • Problem solving
  • Data analysis
  • Critical thinking
  • Creativity
  • Leadership
  • Teamwork
  • Time management
  • Attention to detail
  • Adaptability

Interests

National Citizen Service- The Challenge (Summer 2016) Enjoyed participating in NCS the Challenge where there are various participants from different backgrounds and learnt more about diverse cultures. The Challenge helped enhance my leadership and team working skills which boosted morale overall. Resulting to successfully completing the challenge using my initiative in difficult situations. Duke of Edinburgh- Bronze (Summer 2015) Having completed the Duke of Edinburgh Award, it gave me an entertaining experience because not only have I learnt valuable team working skills but also found myself helping people of the wider community, building on my experiences and improving my social skills.

Languages

Urdu
Native
Arabic
Elementary
Hindi
Advanced
Punjabi
Advanced

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Supply chain & Aftersales Graduate Manager

Stellantis
08.2023 - Current

Management trainee

Enterprise
09.2022 - 05.2023

Customer service assistant

Shell UK
05.2019 - 01.2020

Supervisor

Starbucks Coffee
11.2016 - 01.2023

BSc (Hons) - Accounting and Finance

Aston University
09/2018 - 07/2022

A-Levels - Business, Law, Ict

Cadbury Sixth Form College
09/2016 - 07/2018

GCSEs -

Woodrush High School
09/2011 - 07/2016
Ateeq Shah