Atchaya Sekar
Liverpool,UK
Summary
PMP® certified Project Manager with 6+ years of experience delivering complex, cross-functional programmes across technical and operational environments. Proven expertise in end-to-end project delivery, stakeholder coordination, and process optimisation through data-driven decision-making.
Experienced in supply chain and logistics operations, including packaging-aligned workflows and KPI-driven performance tracking (e.g., OTIF metrics), with a strong focus on delivery readiness (Job 1), operational execution, and continuous improvement in fast-paced environments. Skilled in structured problem-solving, root cause analysis, and driving efficiency across large-scale programmes.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Customer Engagement Manager (PM)
Zupersoft Private Limited
United Kingdom
2023.12 - 2026.04
- Project-managed end-to-end delivery of multiple programmes, ensuring alignment with defined milestones, timelines, and delivery readiness (go-live / Job 1 equivalent), consistently supporting on-time project completion.
- Coordinated cross-functional teams (engineering, product, operations, and external partners) to deliver complex workflows and integration solutions, improving delivery efficiency and stakeholder alignment across projects.
- Monitored programme performance through KPI tracking and reporting (e.g., OTIF-style metrics), enabling data-driven decision-making and contributing to continuous improvement in delivery performance.
- Identified operational inefficiencies and implemented optimisation strategies, reducing manual effort by 50+ hours/month and improving process reliability.
- Led structured issue resolution using root cause analysis, delivering both immediate containment and long-term corrective actions, resulting in faster resolution cycles and reduced issue recurrence.
- Maintained governance frameworks, stakeholder communication, and reporting cadence, improving project visibility and execution consistency across stakeholders.
- Ensured data integrity and system accuracy across workflows through process standardisation, reducing data discrepancies and operational errors.
- Managed operational workflows including job scheduling, field service coordination, and service delivery logistics, improving real-time visibility and execution efficiency across distributed teams.
Senior Implementation Manager- Product Onboarding
Zupersoft Private Limited
2022.12 - 2024.01
- Delivered 25+ complex programmes, ensuring execution against defined timelines, budgets, and operational targets, consistently supporting on-time delivery and go-live readiness.
- Managed multiple concurrent delivery workstreams using Jira, Asana, and Monday.com, coordinating cross-functional stakeholders in fast-paced, high-dependency environments.
- Led data workflow alignment and system integration, working with platforms such as HubSpot, Salesforce, NetSuite, and QuickBooks, ensuring data accuracy, consistency, and operational efficiency.
- Monitored performance through KPI tracking and reporting using Microsoft Excel and reporting tools (e.g., Zoho Analytics), analysing trends to identify risks and drive continuous improvement initiatives.
- Proactively identified and mitigated delivery risks, improving issue resolution timelines by 25% through structured tracking, escalation frameworks, and stakeholder governance.
- Developed and standardised delivery processes, governance frameworks, and documentation, improving consistency, scalability, and execution efficiency across programmes.
- Collaborated with engineering and operations teams to optimise workflows and support efficient delivery execution across integrated systems and processes.
Senior Product Specialist- Onboarding & Delivery
Meritto (Formerly Nopaperforms Private Limited)
2020.07 - 2022.11
- Executed end-to-end implementation activities, supporting delivery of multiple projects and ensuring timely completion of defined tasks and milestones.
- Coordinated with cross-functional teams (engineering, business, and external partners) to support smooth execution of delivery workflows.
- Assisted in analysing operational processes and identifying improvement opportunities to enhance efficiency and consistency in delivery execution.
- Supported KPI tracking and reporting using Microsoft Excel and reporting tools (e.g., Zoho Analytics), contributing to data-driven decision-making.
- Facilitated stakeholder communication and workshops, ensuring alignment and clarity across project teams.
- Contributed to the development of SOPs, documentation, and onboarding frameworks to support process standardisation and repeatability.
- Supported workflow coordination and task tracking across projects, ensuring structured execution and adherence to delivery plans.
Software Engineer Trainee
Nokia Solutions Private Limited
2020.01 - 2020.06
- Contributed to AWS-related automation and test projects, supporting technical teams in CSD & AAA R&D.
- Gained hands-on experience in tools development, cloud environments, and system testing workflows.
Education
MSc Project Management -
Liverpool John Moores University
United Kingdom 2025.01 - 2026.01
B. TECH - Electronics and Communication Engineering
SRM Institute Of Science and Technology
2016.07 - 2020.05
Skills
- Project & Programme Delivery: End-to-end delivery, milestone management, delivery readiness (go-live), governance & reporting
- Supply Chain & Operations: Logistics coordination, workflow optimisation, scheduling, operational execution
- Data & Reporting: KPI tracking, performance analysis, Microsoft Excel (Advanced), Zoho Analytics
- Systems & Integration: HubSpot, Salesforce, NetSuite, QuickBooks, Zuper data workflows & system integration
- Tools: Jira, Asana, Mondaycom, Trello, Microsoft Project
- Methodologies: Agile (Scrum, Kanban), Waterfall, Lean, Hybrid
- Problem Solving & Risk Management: Root cause analysis, risk identification & mitigation, RAID management (Risks, Assumptions, Issues, Dependencies), escalation management, and continuous improvement
- Stakeholder Management: Cross-functional coordination, Customer engagement, executive communication, vendor & partner management
Certification
- PMP - Certified Project Management Professional - August 2025, Credential ID: 9d091f13-54ea-470a-baa3-28938ff96b44
- Certified HubSpot Implementation. (Sep 2025)
- PRINCE2 Foundation
- AWS Certified Solutions Architect – Associate – In progress
Projects & Publication
- SmarterStarts: AI-Powered Onboarding Assistant (MVP) https://smarterstarts.netlify.app/,
- Tech Stack: React, Flask, Firebase Firestore, Gemini AI (Google), ChatGpt, Google Sheet Connector, Email Notifier, Designed and developed an AI-driven onboarding assistant that recommends SaaS tools based on user goals, company size, and budget.
- Integrated Gemini AI for natural language understanding and tool-matching recommendations., Built full-stack MVP using React (frontend), Flask (backend), and Firestore (data persistence).
- Reduced API response time from 3 minutes to 2 minutes through caching, input summarization, and server optimization on Render.
- Collected over 100+ user feedback responses to refine product recommendations and support academic research on AI.
- Intelligent Car: Journal of Physics: Conference Series, Vol. 1804 (2021) 012157, Author: Atchaya.S, https://iopscience.iop.org/article/10.1088/1742-6596/1804/1/012157, Presented at ICMAICT 2021, this paper proposed an intelligent eye-controlled car prototype using machine-vision and sensor integration to support physically challenged drivers.
Timeline
MSc Project Management -
Liverpool John Moores University
2025.01 - 2026.01
Customer Engagement Manager (PM)
Zupersoft Private Limited
2023.12 - 2026.04
Senior Implementation Manager- Product Onboarding
Zupersoft Private Limited
2022.12 - 2024.01
Senior Product Specialist- Onboarding & Delivery
Meritto (Formerly Nopaperforms Private Limited)
2020.07 - 2022.11
Software Engineer Trainee
Nokia Solutions Private Limited
2020.01 - 2020.06
B. TECH - Electronics and Communication Engineering
SRM Institute Of Science and Technology
2016.07 - 2020.05