Atchara Grogan
Liverpool,UK
Summary
Reliable and hardworking individual with experience in customer service and production roles. Strong attention to detail, organisation, and teamwork in fast-paced environments. Able to follow instructions carefully and work efficiently as part of a team. Fluent in English and Thai, and willing to develop professionally while contributing positively to any role.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work history
Front of the house team member
Tiger Rock Restaurant
Liverpool
2021.08 - Current
- Provided friendly and professional customer service in a busy restaurant environment.
- Took food and drink orders accurately and processed payments.
- Explained the tapas-style dining concept and menu items clearly to customers.
- Checked for customer food allergies and communicated dietary requirements to kitchen staff.
- Prepared drinks and assisted with food service.
- Worked closely with team members and kitchen staff to ensure smooth service.
- Maintained a clean and organised dining environment.
- Skills developed:
- Customer service and communication.
- Attention to detail and safety awareness (allergies).
- Teamwork in a fast-paced environment.
- Organisation and multitasking.
Food production operative
Zorba Delicacies (Zorba Foods)
Rassau, Ebbw Vale
2021.04 - 2021.07
- Worked as part of a team in a fast-paced food production environment.
- Assembled mixed dip selections according to specific retailer requirements (e.g., different combinations for supermarkets).
- Selected pre-packed dips and combined them into correct product sets for distribution.
- Checked expiry dates and ensured correct stock rotation before packaging.
- Used different packaging and boxes depending on retailer specifications (e.g., supermarket orders).
- Retrieved stock using large trolleys and organised products efficiently.
- Packed products accurately into boxes ready for shipment.
- Followed strict hygiene, safety, and quality control procedures.
- Wore required PPE including high-visibility clothing and safety shoes.
- Skills developed:
- Attention to detail and accuracy.
- Following specific product specifications.
- Stock rotation and expiry date checking.
- Teamwork in a fast-paced environment.
- Adhering to hygiene and safety regulations.
Production Operative / Data Assistant (Temporary Office Role)
APT-ICC Ltd
Tredegar
2020.04 - 2020.09
- Bottled hand sanitiser and cleaning products in a fast-paced production environment.
- Assisted with product assembly and packaging for distribution.
- Organised completed orders onto the correct pallets for shipment.
- Maintained cleanliness and hygiene standards within the production area.
- Followed workplace safety procedures and production guidelines.
- Temporary office role:
- Collected and organised data for internal records.
- Managed and updated constituency councillor contact information.
- Assisted with administrative tasks and maintaining organised databases.
- Skills developed:
- Attention to detail and accuracy.
- Organisation and data management.
- Teamwork in a production environment.
- Following safety and hygiene procedures.
- Basic administrative and computer skills.
Education
MPharm - Pharmacy
Liverpool John Moores University
2021.09 - 2024.08
BTEC Level 3 Extended Diploma - Applied Science
Merthyr Tydfil College
2019.09 - 2021.08
GCSE -
Holy Family Catholic High school
Thornton 2014.09 - 2019.07
Skills
- Speak fluent English and Thai, with excellent communication skills
- Pharmacy Knowledge
- Understanding of prescription processing and dispensing workflow
- Knowledge of common medications and dosage forms
- Awareness of pharmacy regulations and patient confidentiality
- Attention to detail
- Careful and accurate when handling information and calculations
- Teamwork and organisation
- Able to work efficiently in busy environments
Extra curricular activities
During my time in Holy Family Catholic High School I did the Duke of Edinburgh award, which required resilience, stamina and teamwork. I have helped events within school e.g. open evening and special events. I learned how to perform first aid procedures which is very useful in any environment.
Timeline
MPharm - Pharmacy
Liverpool John Moores University
2021.09 - 2024.08
Front of the house team member
Tiger Rock Restaurant
2021.08 - Current
Food production operative
Zorba Delicacies (Zorba Foods)
2021.04 - 2021.07
Production Operative / Data Assistant (Temporary Office Role)
APT-ICC Ltd
2020.04 - 2020.09
BTEC Level 3 Extended Diploma - Applied Science
Merthyr Tydfil College
2019.09 - 2021.08
GCSE -
Holy Family Catholic High school
2014.09 - 2019.07