Atasha Croft
Barrow-In-Furness,Cumbria
Summary
I am a well-disciplined, self-motivated and friendly individual, who possesses good communication skills and has an outgoing personality. I am a strong team player but also capable of using my own personal initiative when working alone. I have the ability to deliver exceptional customer service whilst solving problems effectively and efficiently. I have proven experience of managing store teams within a fast-paced and changing environment, my key strengths also include honesty, reliability, efficiency, empathy with a caring and compassionate nature. Which allows me to relate well to people from different backgrounds. I am very keen to learn new skills and look forward to any new training provided. Above is what I can bring to your organisation but I live with these attributes outside of work and this is demonstrated by the charity I have done which includes, skydiving, bike rides, walks, painting and volunteering for various different charities.
Overview
10
10
years of professional experience
Work history
Counter Supervisor
The Cumberland Building Society
03.2022 - Current
- Carrying out the Risk and Audit assessment on a regular basis to ensure the branch is run correctly, safely and meets all compliant regulations
- Managing staff and rotas
- Working closely with management to provide all necessary training is completed by all staff members
- Cashiering
- Delivering the best customer service everyday to every investor and borrows
- Cash management for the branch.
- Using Microsoft Excel spreadsheets to control cash flow
- Identifying and analyzing when to order a replenishment & what needs to be reimbursed
- Checking and verifying if all cash is correct at the start and end of day
- Managing cash between colleagues
- Counting and handling large amounts of cash
- Topping up and counting ATM
- Key holder responsibilities to branch and safe
- Recording necessary data of every investor following all data protection laws
- Working productively as part of a team
- Working towards targets, set deadlines and KPI's
- Completing weekly audit and safety checks to ensure the branch is run correctly and safely
- Dealing with phone queries and booking appointments.
Supervisor
Watches of Switzerland / Goldsmiths
09.2020 - 03.2022
- Setting goals and deadlines
- Organizing the workflow to ensure employees understood their duties and delegate tasks where needed
- Supporting the Store Manager in training and coaching new team members and ensuring the store kept up to date with any new training modules to give the best overall service
- Ensuring I always kept up to date with trends within the watches and jewellery industry to deliver the best possible service
- Ensuring myself and my team follow policies and Procedures to ensure our store is Audit compliant which included - Health & Safety and GDPR
- Using SAP to send, receive and to locate stock
- Building good relationships with our suppliers to ensure we deliver the best service to our repair customers
- Invoicing and estimating repairs
- Weekly and monthly stock takes
- Setting clear deadlines for my team to achieve set KPIs
- Ensure the store routinely achieved sales plan and growth with agreed KPI targets
- Key holder responsibilities, including Security call outs, cash handling and alarm management
- Running the store in the absence of the store manager.
Customer Service Assistant
Ramsden Financial LTD
Barrow
04.2019 - 09.2020
- Working towards targets, set deadlines and KPI's
- Training new team members
- Administration work, rotas, Stock replenishment, processing store stock orders
- Cashiering
- Counting and handling large amounts of cash and foreign currency
- Selling jewellery with an understanding of precious metals , diamonds and precious gemstones stones
- Foreign currency and knowing the correct currency for the different locations
- Undertaking routine tasks to the required standards
- Opening and Closing the store in absence of a manager.
Bookmaker - Customer Service Assistant
Coral
01.2016 - 01.2019
Waitress and Bar staff
Francesca's Restaurant
01.2014 - 01.2016
Education
Furness College
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Millom Comprehensive School
Skills
- Cash handling
- Data entry
- Staff education and training
- Product knowledge
- Customer service
- Security procedures
- Counter sales
Languages
English
Native
Timeline
Counter Supervisor
The Cumberland Building Society
03.2022 - Current
Supervisor
Watches of Switzerland / Goldsmiths
09.2020 - 03.2022
Customer Service Assistant
Ramsden Financial LTD
04.2019 - 09.2020
Bookmaker - Customer Service Assistant
Coral
01.2016 - 01.2019
Waitress and Bar staff
Francesca's Restaurant
01.2014 - 01.2016
Furness College
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Millom Comprehensive School
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