Asylum A Thompson

Creative professional with focus on visual storytelling and talent with resolving interpersonal issues, as well as collaborating with creative production teams in efficient and timely fashion. Deadline-oriented, organisational, and ready to take the initiative of preparation research to improve efficiency on set. Proficient in storyboard creation and continuity maintenance, contributing to cohesive project execution.

Telethon Caller | University of Westminster, Ignite Fund

London, 10/2024 to 11/2024

• Called over 30 allumni per shift regarding the Ignite Fund, and utilised effective communication skills for pleasent interactions.
• Participated in meaningful conversations with allumni regarding thier experiences after University, to foster strong relationships before asking for donations.
• Encouraged upselling techniques among peers, boosting overall revenue.
• Exhibited empathy during customer interactions, and upheld a calm demeanour during heated calls, facilitating positive outcomes.
• Handled sensitive customer information with discretion, enhancing trust and loyalty.
• Participated actively in team meetings and brainstorming sessions, leading to innovative ideas for process improvements.

Cake Decorator | Dick’s Market

Bountiful, UT, USA  06/2023 - 08/2023

• Constructed, filled, iced and decorated over 25 daily orders, in addition to filling readymade case with a varied cake selection.
• Piped intricate patterns onto cakes, displaying great attention to detail, and used a variety of tools and techniques for precision.
• Worked closely with clients on bespoke orders, ensuring their vision was realised perfectly and paying careful attention to dietary requirements.
• Collaborated with bakery team to ensure timely delivery of decorated cakes.
• Ensured adherence to food safety regulations at all times during decorating process, and improved efficiency by maintaining cleanliness and organisation of work area.
• Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.

Cake Decorator/Bakery Clerk - Zallie’s Bakery

Medford, NJ, USA  10/2020 - 05/2022

• Decorated 20-30 cake orders during the week, 50-100 over weekends, and piped messages on readymade cakes daily.
• Provided exceptional customer service, directing them to desired products, taking orders in person and over the phone, and promptly addressing concerns or cancellations with orders.
• Demonstrated artistic flair in all aspects of cake decoration, impressing customers and colleagues alike.
• Kept work area safe and sanitised by washing utensils, tools and countertops.
• Managed inventory effectively, minimising waste and ensuring availability of necessary supplies.
• Packaged and refilled product shelves, baked products in industrial sized ovens, and prepared product for next day.
• Assisted in the training of new staff members, increasing overall productivity levels.