Aswathy Pillai
Underwriting Assistant
London,Greater London
Summary
Experienced insurance operations professional with over seven years in underwriting support, policy administration, and team coordination. Skilled in data analytics, client engagement, and process optimization, driving operational efficiency. Recently earned an MSc in International Project Management, enhancing expertise in project planning, risk assessment, and stakeholder management. Eager to apply industry experience and academic knowledge to deliver impactful results for innovative organizations.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work history
Underwriting Assistant
Allianz
2019.04 - 2022.09
- Managing underwriting queues, processing new business, renewals, BORs, and international policies for quoting, pricing, and documentation.
- Processed MTC endorsements, premium adjustments and cancellations
- Applied expertise in multi-line insurance products (Property, Auto, Liability, Crime, Umbrella).
- Dealing with general broker correspondence.
- Utilized insurance platforms (CUBE, AZGO, Global Genius) to streamline policy management and improve data accuracy.
- Collaborated with underwriters to resolve issues and implement policy changes.
- Ensured SLA compliance using performance metrics and workflow automation.
- Generated reports and analytics to inform decision-making and optimize portfolio management.
Underwriting Support Assistant
Sutherland Global Services
2016.06 - 2019.03
- Processed insurance bookings and issued policies per underwriting guidelines.
- Drafted and reviewed insurance documents with underwriters.
- Audited policy processes and resolved discrepancies.
- Verified applications for accuracy and compliance.
- Evaluated policy details for accurate issuance.
- Customized insurance forms per underwriting needs.
- Resolved client queries and facilitated approvals.
- Handled subjectivities as part of post-bind activities.
- Uploading new submissions into the system when received via email
Associate
EXL Services
2015.04 - 2016.06
- Verified details on EOBs, including service dates, provider names, services, and amounts.
- Posted payments and prepared accurate patient billing statements, ensuring clarity and compliance.
- Resolved client queries and issues related to billing and payments.
- Trained new team members on billing processes.
Education
Master of Science - International Project Management with Advanced Practice
Northumbria University
2023.01 - 2025.01
Master of Science - Master of Computer Application
NIELIT
2011.11 - 2014.11
Bachelor of Science - Electronics With Computer Hardware
IHRD College of Applied Science
2008.06 - 2011.06
Skills
Technical Skills
- Windows, Linux, Citrix, MS Office, SQL
Insurance Applications
- CUBE, AZGO, Global Genius
Programming Languages
- C, C, Java,Net, Php
Professional Skills
- Underwriting Support
- Policy Administration
- Policy Quoting, Pricing and Amendments
- Endorsement Process
- Client Interaction
- Data Analysis
- Process Optimization
- Adaptability and Teamwork
Accomplishments
- Quarterly Performer Award, 2022
- Recognized as Best Performer five times throughout 2018
Timeline
Master of Science - International Project Management with Advanced Practice
Northumbria University
2023.01 - 2025.01
Underwriting Assistant
Allianz
2019.04 - 2022.09
Underwriting Support Assistant
Sutherland Global Services
2016.06 - 2019.03
Associate
EXL Services
2015.04 - 2016.06
Master of Science - Master of Computer Application
NIELIT
2011.11 - 2014.11
Bachelor of Science - Electronics With Computer Hardware
IHRD College of Applied Science
2008.06 - 2011.06