Aswanikumar Pandya

• Scoping, Planning (Estimation, Scheduling & Milestones), Quality & KPI
• Execution Control, and Delivery within agreed timeline and designed
• Quality Extensive experience in Telecommunications Domain as a Project
• Responsibilities Project Manager for Application Remediation workstream addressing- Virtualisation, Re-platforming of legacy applications and databases on strategic solution as part of Data Centre exit strategy.
• Assessment and Planning of Qlik On-prem reporting tool to Qlik Cloud Estimating delivery efforts, resourcing, timeline and cost for project delivery resulting Statement of works Managing a team of Product Owner, Solution Architects, Infra Architects
• Well Versed with SDLC methodologies, ITIL Framework and Agile methodology
• Translated business requirements of clients to technical documents and thus ensured the defect-free process
• Have experience in the development of high stakeholder visibility middleware using Agile methodology
• Actively involved in planning, support, and participation in customer migration projects from legacy tools to strategic tooling
• Facilitated regular team meetings and status updates, promoting clear communication and alignment.
• Collaborated with stakeholders to define project scope, objectives and deliverables.
• Coordinated project resources, allocating tasks based on team members' strengths and skills.
• Developed and maintained comprehensive project documentation, aligning with business objectives.
• Implemented change management processes to adapt to evolving project requirements.
• Conducted regular quality assurance reviews, maintaining adherence to project specifications.
• Led end-to-end project lifecycles, achieving on-time and within-budget delivery of IT initiatives.
• Identified and recommended cost-effective technology solutions.
• Aligned IT strategy with business needs, prioritising value for money, security and contractual requirements.
• Created visual representations of data for reports, presentations and meetings.
• Collaborated with cross functional teams to brainstorm technical solutions to business problems.
• Oversaw execution of IT projects from inception to execution.

• Collaborated with stakeholders to define project scope, objectives and deliverables.
• Coordinated project resources, allocating tasks based on team members' strengths and skills.
• Developed and maintained comprehensive project documentation, aligning with business objectives.
• Collaborated across teams to align and deliver overarching business strategy.
• Conducted regular quality assurance reviews, maintaining adherence to project specifications.
• Led end-to-end project lifecycles, achieving on-time and within-budget delivery of IT initiatives.
• Aligned IT strategy with business needs, prioritising value for money, security and contractual requirements.
• Liaised with third parties to purchase end user equipment as necessary.
• Created visual representations of data for reports, presentations and meetings.
• Oversaw execution of IT projects from inception to execution.

• Application SME and analysts to deliver project Hosting Project Control Board meetings with Business Stakeholders to discuss various project milestones
• Optical Transformation and Broadband One - BT
• Responsibilities Project Manager for Optical Transformation and Broadband One migration ServiceNow Tooling implementation across channels within business Managing Project for ITIL journey for ServiceNow Automation and Digital
• Transformation for BT Enterprise
• Page 3Internal - General Use
• ITIL - Diagnostics and
• Simple Service Request
• Automation -BT Enterprise
• Organization
• Led comprehensive feasibility studies, evaluating potential initiatives for viability.
• Analysed business processes, systems and data to identify opportunities for enhancement and efficiency.
• Conducted in-depth impact analyses, assessing potential effects of proposed initiatives on organisation.
• Worked closely with stakeholders to define key performance indicators (KPIs) and establish metrics for processes and projects.
• Collaborated with cross-functional teams to implement operational improvements and business strategies.
• Documented process flows and implemented requirements for functional improvements.
• Collaborated with diverse teams to gather and document precise business requirements for alignment with organisational goals.
• Designed and implemented business solutions to align with objectives and industry best practices.
• Applied strong analytical skills to translate business requirements into effective technical solutions.
• Delivered end-to-end IT systems and business change projects in line with project specifications.
• Devised and led operational changes to generate significant improvements and measurable results in line with business objectives.

• Responsibilities Leading customer migration as part of strategic tooling Transformation for
• Enterprise stakeholders from Remedy ITSM 8.1 to ServiceNow Reviewing tooling capability and existing user journeys to match Interoperability and smooth customer and user migrations over strategic tools Conducting Design Round Table for new tooling Integration and user journey requirements
• Hosting Project Control Board meetings with Business Stakeholders to discuss various project milestones
• Managing Change Control Board requirements with cross-functional and shared business stakeholders
• Project Details
• OneView Siebel CRM
• Analysed business processes, systems and data to identify opportunities for enhancement and efficiency.
• Spearheaded risk assessments, identifying potential challenges and opportunities with key initiatives.
• Uncovered root causes of complex business challenges and guided management with data-driven insights.
• Designed and implemented business solutions to align with objectives and industry best practices.
• Applied strong analytical skills to translate business requirements into effective technical solutions.
• Delivered end-to-end IT systems and business change projects in line with project specifications.
• Collaborated with cross-functional teams to implement operational improvements and business strategies.
• Analysed complex data sets and studied impacts on business growth and operational efficiency.
• Documented process flows and implemented requirements for functional improvements.

• Part of the remote transition team to onboard project from client to vendor team 2nd line Technical Support to resolve Incident raised against Wizard application Process journey and documentation of migrating ticketing system Handling APAC and US zone/shift to support end users with their day-to-day issues reported to the service desk Training new joiners of the team on project-specific roles and KRA's Ensure Operational SLAs and quality margins are being met by following standard operating procedures

• Conducting Workshops and setting up a common platform for business stakeholders for roadmaps and reviewing existing project progress
• Leading customer migration as part of strategic tooling Transformation for
• Enterprise stakeholders
• Conducting Design Round Table for new tooling Integration and user journey requirements
• Hosting Project Control Board meetings with Business Stakeholders to discuss various project milestones
• Managing Change Control Board requirements with cross-functional and shared business stakeholders
• Project Details
• New Generation Service
• Desk Migrations (NGSD) - BT
• Enterprise
• Organization
• Delivered on projects' key objectives with agreed budgets, timelines and standards.
• Built and nurtured professional relationships with wide range of stakeholders.
• Identified and managed budget, timescale and scope changes, recommending actions and improvements to meet project goals.
• Managed workforce planning, compiling information for informed decision-making.
• Promoted company values and services at client meetings to solidify value and present winning proposals.
• Acted as single point of contact for stakeholders.
• Led cross-functional teams in project completion, offering continuous guidance to proactively mitigate delays.
• Led meetings with both client and internal teams to facilitate and drive project completion and provide status updates.
• Prepared and managed project plans from end to end, meeting required milestones.
• Led technical delivery teams to deliver high-quality solutions within agreed timescales.
• Troubleshot and diagnosed technical issues, implementing swift resolutions.
• Communicated across all enterprise levels, simplifying technical terms to collaborate with non-technical personnel.
• Documented issues and resolutions in company databases, maintaining accurate records of ongoing issues.
• Drafted SOPs and documented technical service procedures to assist team members and enforce adherence to established protocols.
• Escalated complex technical complaints to executive teams, maintaining precise records to foster resolution.
• Monitored systems and applications for potential issues and proactively addressed data to resolve identified problems.
• Managed system hardware and virtual environment performance for good equipment function.
• Responded to ticket requests quickly and helpfully to deliver excellent customer service.
• Analysed software and systems performance to enable continuous process improvements.
• Communicated application status requests to customers, advising on completion timeframes.
• Supported software updates and rollouts with thorough testing, minimising operational disruption.

• Increased controls across core processes, limiting impacts on commercial and customer activity.
• Maintained risk registers, providing clear evidence and documentation for controls.
• Built constructive relationships with internal and external stakeholders to appropriately address improvement opportunities.
• Balanced and prioritised demanding work streams to achieve project KPIs.
• Presented complex concepts to stakeholders in clear, understandable terms for maximised engagement.
• Managed new process initiatives from concept to commercialisation, meeting client and revenue targets.

Bachelor (Honours) Degree