Astrid Burlau
London,United Kingdom
Summary
A highly motivated and well organised administrator with extensive experience in office environments, the retail sector and service industries. I thrive on providing solid and essential back up to key positions and projects. A calm head and meticulous eye for detail ensures that all duties are carried out to the highest standards and in allotted time frames. I am comfortable working as part of a team or independently with a focus on delivering quality support on a continuous basis. I am currently seeking a new challenge and opportunity to make an impact.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Ward Clerk
Homerton Healthcare NHS Foundation Trust-London
London
09.2021 - 07.2025
- Providing general reception duties for all visitors entering the ward in accordance with the visiting policy and security systems.
- Dealing courteously and effectively with people in different and challenging situations.
- Communicate and collaborate with midwives and other healthcare staff to facilitate smooth operations.
- Maintaining and updating patient different databases.
- Supporting and assisting the manager with typing of ward audits, retrieval of information and reports.
- Prepared ward for daily rounds, ensuring cleanliness and orderliness.
BANK Pathology Administrator Band 4
Homerton University Hospital NHS Foundation Trust-London
London
02.2021 - 04.2021
- Organizing meetings and booking venues, compiling agendas, taking and producing minutes and follow up action points and distributing them in a timely manner.
- Producing databases for recording laboratory activity, expenditure and other key information.
- Maintain sick leave, holiday, training and other leave/ absence records and generally assist with entering data onto Health Roster.
- Maintain and secure the electronic copies of Standard Operating Procedures and other local policies, and update as requested by Scientific and Clinical staff.
- Typing of documents and correspondence; using e-mail; composing own correspondence; keeping diaries; photocopying; arranging appointments; arranging travel and meetings; prioritizing tasks.
BANK Health Advisor Administrator Band 4
Homerton University Hospital NHS Foundation Trust-London
London
07.2019 - 09.2020
- Providing administrative and clerical support to the health adviser team and assisting in the management of patients who have been diagnosed with sexually transmitted infections across all HSHS sites and services within City and Hackney.
- Processing positive results from the Preview patient management system and ensuring the diagnosis of infection is accurately coded, then recalling patients with an undiagnosed infection by phone, text, letter or email in accordance with the recall policy.
- Dealing with complaints or distressed callers in a professional and non-judgemental manner, while maintaining confidentiality and being aware of the sensitive nature of the service.
- Ensuring any interaction with patients is accurately documented in the patients notes.
- Assisting with audits and data entry and supporting the development and management of information, records, databases, correspondence and reports.
Administrator/Receptionist
Solent NHS Trust-Southampton
Southampton
09.2017 - 02.2019
- Dealing with various administration duties including reception cover, electronic patient records system appointment management, information management system updates
- General filing and scanning, telephone enquiries, audio typing, databases, patient engagement and clinic activity audits and, under guidance, day to day updates of the patient information screens and service website, as well as system databases and spread sheets
- Being actively involved in patient engagement and feedback, quality and audit and contribute to service improvement
- Supporting daily management of negative results and work-list management, supporting compliance of service Key Performance Indicators
Shift Manager
KTO Limited-Bournemouth
Bournemouth
12.2015 - 06.2017
- Manage the shop floor in the absence of the Senior Manager
- Supervise, train, and develop staff members on company operating practices and procedures
- Handle customer questions, complaints, and issues
- Stock management and cash handling
Education
Business Administration (NVQ Level 2 Diploma) -
Chichester College
Chichester, West Sussex, ENG 09.2017 - 09.2018
International Relations and European Studies (Bachelor's Degree) - undefined
University of Oradea
09.2008 - 06.2012
Skills
- Microsoft Office proficiency
- Inventory and stock management
- Sales expertise
- Retail operations management
- Data entry and management
- Interviewing skills
- Cash handling expertise
- Customer service excellence
- Attention to detail
- Training and development
- Strong ethical mindset
- Time management mastery
Personal Details
- Eligible to work in the UK: Yes
- Highest Level of Education: Bachelor's
- Industry: Administrative Assistance, Customer Service, Healthcare, Management, Retail, Sales
Timeline
Ward Clerk
Homerton Healthcare NHS Foundation Trust-London
09.2021 - 07.2025
BANK Pathology Administrator Band 4
Homerton University Hospital NHS Foundation Trust-London
02.2021 - 04.2021
BANK Health Advisor Administrator Band 4
Homerton University Hospital NHS Foundation Trust-London
07.2019 - 09.2020
Administrator/Receptionist
Solent NHS Trust-Southampton
09.2017 - 02.2019
Business Administration (NVQ Level 2 Diploma) -
Chichester College
09.2017 - 09.2018
Shift Manager
KTO Limited-Bournemouth
12.2015 - 06.2017
International Relations and European Studies (Bachelor's Degree) - undefined
University of Oradea
09.2008 - 06.2012