Talented manager with expert team leadership, planning and organisational skills. Equips employees to independently handle issues and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
Work history
PMU Tutor
Cosmetic college
Orpington, Bromley
01.2024 - Current
Planned lessons to target subject weaknesses and build skills within strengths.
Tracked student progress through regular assessments, promptly addressing knowledge and skills gaps.
Customised tutoring to suit individual competencies, enabling paced academic progression.
Updated records and progress reporting to enhance accountability.
Maximised student retention by providing stimulating learning experiences tailored to individual needs.
Assessed student needs to determine skill levels and inform curriculum development.
Delivered quizzes and activities to track student comprehension.
Beauty salon manager
B&K Botique Salon
St John's Wood, City of Westminster
04.2019 - 09.2023
Proactively generated 30% increase in new clients in 300
Trained new hires on Slack & Manage assess to expedite customer wait times.
Inspired and motivated 6 salon staff to exceed business goals through sales, client representation.
Provided expert skincare and home care advice, recommending relevant retail products to aid overall profits.
Ensured diverse beauty treatments were delivered with maximum professionalism for exceptional customer satisfaction ratings.
Recruited and trained high-performing, personable staff to meet first-class client care goals.
Maintained general appointment calendar and set shift schedules to maintain full staff.
Assistant head housekeeper
Cittadines Trafalgar Square
London, City of Westminster
05.2018 - 05.2019
Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
Managed cleaning product stock in line with COSHH regulations.
Updated training programmes to enhance employee performance.
Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
Completed shift reports for smooth handovers and Back of House operations.
Communicated repair needs to maintenance staff for prompt remedial action.
Managed team schedule to deliver cleaning consistent with check-in and departure times.
Coached housekeeping staff to effectively plan and deliver on targets.
Housekeeping supervisor
Corinthia Hotel
London, City of Westminster
05.2014 - 05.2016
Updated training programmes to enhance employee performance.
Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
Communicated repair needs to maintenance staff for prompt remedial action.
Requisitioned housekeeping supplies and guest toiletries to maintain adequate inventory levels.
Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
Audited rooms after cleaning to check cleanliness standards.
Delegated tasks and briefed staff on shift requirements to meet KPIs.
Medical Assistant/ Surgical Assistant at Clinic of Cosmetic Surgery/ Illume Cosmetic SurgeryMedical Assistant/ Surgical Assistant at Clinic of Cosmetic Surgery/ Illume Cosmetic Surgery
Licensed Medical Aesthetician at Cosmetic Skin & Laser Center / Orlando Skin SolutionsLicensed Medical Aesthetician at Cosmetic Skin & Laser Center / Orlando Skin Solutions
Registered Nurse/Physician Assistant at About Face Institute of Cosmetic SurgeryRegistered Nurse/Physician Assistant at About Face Institute of Cosmetic Surgery