ASSIA MALEK
Dublin,Dublin
Summary
Accomplished Recruitment Coordinator with expertise in project management, process optimisation, and data analysis. Skilled at partnering with recruiters and hiring managers to deliver a seamless candidate experience and enhance engagement. Strong communicator and collaborator, proficient in scheduling, operational excellence, and LinkedIn social media marketing. Fluent in Arabic and intermediate in French, with a proactive approach to continuous learning. Adept at problem-solving, staying calm under pressure, and driving initiatives that improve team performance and streamline recruitment processes.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Employee Recruiting Coordinator
Salesforce
Docklands, Dublin
12.2024 - Current
- Coordinate 400+ interviews per Quarter while maintaining above-team-average scheduling volumes while partnering with multiple recruiters and hiring managers
- Developed data-driven reschedule reduction initiatives, tracking root causes in Tableau and implementing systematic improvements to protect candidate experience
- Dramatically improved turnaround times: from 2.5 → 1.9 days (Q3), achieving 0.5 days in Q4 with continuous quarter-over-quarter improvement
- Reduced time-to-interview: from 8.5 days (Q2) → 7.3 days (Q3) → 4.2 days (Q4), demonstrating consistent efficiency gains
- Improved confirmation lead time: from 5.5 days (Q2) → 5.3 days (Q3) → 3.7 days (Q4) showing sustained process optimisation
- Co-led global Candidate Portal Initiative from concept to implementation phase with EMEA peers, presenting to RCM leadership and enhancing candidate experience and transparency
- Achieved Agent Blazer AI Champion certification, demonstrating advanced proficiency in Salesforce's AI tools and serving as a resource for team AI adoption and best practices
- Active leadership on 3 strategic committees Globally: Values & Connection, Systems Committee (co-lead), and Employee Learning Committee, driving organisational improvements challenges early, providing honest feedback on process inefficiencies while maintaining positive stakeholder relationships
- Co-led global Candidate Portal Initiative from concept to implementation phase with EMEA peers, presenting to RCM leadership and enhancing candidate experience and transparency
- Provided onsite candidate greeting and support, ensuring exceptional first impressions and seamless transition from virtual coordination to in-person interview experience, maintaining candidate care throughout the entire journey
- Developed data-driven reschedule reduction initiatives
- Hosted and delivered AI Enablement & Slack Training for EMEA RC's during Dev Week, creating comprehensive presentation deck and workbook to up-skill team in AI tools and Slack workflow efficiency
- Cross Regional Collaboration LATAM, APAC, AMER
- Led Global Reschedule Refresher enablement project, owning the "Courageous Conversations" section and developing role-play scenarios for hiring manager pushback situations
- Optimised Global email and scheduling templates to create a more aligned and seamless candidate experience, standardising communication touch points and improving professional presentation throughout the interview journey
- Developed data-driven reschedule reduction initiatives, tracking root causes in Tableau and implementing systematic improvements to protect candidate experience to my Hiring teams.
Maternity Leave
Break
, Ireland
06.2023 - 12.2024
Recruitment Coordinator| Scheduler EMEA/LATAM/APAC
Pinterest
Dublin Docklands, Dublin
06.2022 - 06.2023
- Arranged and conducted high volume of interviews.
- Managed my Recruitment inbox 100+ emails
- Coached Junior and Senior candidates through interview process to ace their interview.
- ATS's and Tools used: Workday, Greenhouse, Goodtime, Slack, Microsoft Teams, all Microsoft Software's, PT, Excel etc..] I have worked with Canva, Quip, Google meets, Outlook calendars and google calendar and Icims and inhouse systems.
- Managed candidate rewards after offer stage / and any travel expenses involved.
- Sourced suitable candidates on LinkedIn supporting soucers.
- Worked along side 5 different recruiters from multiple time zones, Interviewing, scheduling, advising and coordinating 80-120 candidates a day on gmail and internal systems.
- Generate weekly metrics to keep track of my time to hire, first contact etc..and review it with my manager.
- Scheduled remote and onsite meetings and interviews using Gmeet, confirming and promptly rescheduling appointments across multiple time zones.
- Maintained records of received documentation, application status and applicant correspondence in my tracker.
- Advertised job vacancies through online platforms.
- Attracted top candidates using social media networking.
- Managed different Hiring manager's calendars in order to schedule interviews.(chased them to accept)
- Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
- Edited job descriptions
Recruitment Coordinator Scheduler EMEA | LATAM
Amazon
, Dublin
09.2021 - 05.2022
- Handled end-to-end recruitment processes, ensuring a smooth and swift process from reaching out to the candidate, scheduling and corresponding until either rejection and farewell or congratulating them with an offer.
- Worked along side 7 different recruiters from multiple time zones, Interviewing, scheduling, advising and coordinating 80-120 candidates a day on outlook and internal systems.
- Assisted recruiters and hiring managers with daily tasks. including sourcing candidates and calling to shortlist potential candidates to move on to next stage.
- Worked along side 7 different recruiters and multiple managers to coordinate candidates and help candidates with any query's.
- Tools used: Workday, Greenhouse, Goodtime, Slack, Microsoft Teams, all Microsoft Software's, PT, Excel etc..] I have worked with Canva, Quip, Google meets, Outlook calendars and google calendar and Icims.
- Corresponded with Hiring managers and recruiters on a daily basis along with managing their calendars and corresponding with VP's secretaries.
- Scheduled a high volume of candidates, around 80 -100 candidates contacted and emailed a day.
- Created my own tracking system to accomplish my daily goals and targets through quip.com.
- Successfully hit my metrics goals, including SLA metrics and Amazon's 2&5 Promise!
- Improved and organized my work schedule to successfully schedule and improve my time efficiency spent on each candidate.
- Created 2 projects called connect and learn and SLA reminders daily to my colleagues.
- Attended debriefs and took notes along side hiring managers.
- Organized and managed a high number of outlook messages on an hourly basis.
- Coached candidates on a weekly basis to help them prepare and understand the role and requirements better before interviewing with the recruiter or Hiring manager.
- Sympathised and understood candidates when interacting with them via email or on the phone.
- Reached out to candidates on LinkedIn and shared roles with them externally.
Escalation Specialist EMEA
Accenture / Facebook
Dublin, Dublin
07.2021 - 08.2021
- Communicated clearly and professionally with service users, simplifying complex advertising and Pixel solutions for ease of understanding.
- Ensured any Workplace customer issues escalated to Engineering get a resolution, with the resolution communicated to the customer in a timely manner.
- Worked closely with Tier 2 to resolve customer escalated issues and train them on best practices with how to resolve issues on their own at a later stage
- Communicated very well, with the ability to clearly explain technical steps to a non-tech savvy audience
- Demonstrated ability to multitask and prioritise in a fast-paced environment
- trained on how to tackle trouble shooting and hands on investigations.
Advertising Assistant
Accenture / Facebook
dublin, dublin
02.2021 - 07.2021
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Developed exemplary writing skills through continued correspondence with upwards of 11 customers per day.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- helped team mates with any issues regarding the Facebook platform
- maintained a great and caring relationship with colleagues
Lead Teacher
Al Shomoukh School
AL QURUM, Muscat, Oman, UAE
02.2018 - 11.2020
- Aided overall business growth in line with head management targets through social media surveys and interaction with our clients.
- Reviewed content on social media that violates our school policy and removed anything that i found either disrespectful or reported.
- Researched and updated all required materials needed for new classroom year
- Maintained comprehensive child learning records, sharing growth and improvement with key caregivers.
- Supported educational, physical and mental development through sensory, games, play and role play.
- Operated strictly within Montessori regulations and Muscat's legislation for continued company compliance.
- Established trusting, respectful relationships with children and their parents, offering security and comfort within the classroom.
- Kept areas clean, organised and stocked, and sanitised surfaces and toys everyday.
- Promoted language development skills through reading and storytelling.
- Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
- Handled daily administrative tasks efficiently to minimise time away from children, including updating attendance and requesting new supplies.
- Balanced playtime and limited screen time to optimise types of stimulation and support development of fine motor, gross motor and cognitive skills.
- Established rapport with families and delivered comprehensive progress reports.
- Used phonics to build reading and writing skills.
- Discussed behavioral issues with parents offering practical solutions for improved child development.
- Built positive relationships with families, enhancing trust in care provisions.
- Produced photo and video content with excellent editing skills.
- Responded to our Instagram and Facebook page comments, messages and feedback to build brand activity profiles.
- Managed all Instagram photos and captions on a weekly basis to updated parents etc.
Sales Advisor
House Of Fraser
Dundrum, Dublin
04.2016 - 12.2017
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
- Answered telephone requests and concerns with friendly and knowledgeable service.
- Increased purchase totals by recommending additional items.
- Received and processed product returns.
- Assisted customers with signing up for store loyalty programmes and provide details about key benefits.
- Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions.
- Accepted and processed cash, cheque, gift cards and debit/visa card payments.
- Addressed customer inquiries and concerns to facilitate decision-making and minimise anxiety or hesitation.
- Boosted employee morale by delivering daily kick-off message to motivate staff and communicate specials.
- Replenished floor stock to provide product availability for customers.
- Set aside merchandise for on-hold reservations.
- Worked with customer service to resolve issues.
- Operated cash register with proficiency during high-volume shopping times.
- Bagged, boxed or wrapped goods and product purchases.
- Maintained organised and clean customer areas by completing daily recovery checklists.
Education
Bachelor of Arts - Digital Media Technology and Management
Technological University Dublin
Dublin 08.2013 - 05.2017
Skills
- Project & Initiative Management
- Data Analysis & Process Optimization
- Stakeholder & Team Collaboration
- Candidate Experience & Engagement
- Communication & Presentation Skills
- Operational Excellence & Scheduling
- Proactivity & Continuous Learning
- Languages: Arabic (Fluent), French (Intermediate)
- Google Workspace
- Calm under pressure
- Problem-solving
- Social media marketing - Linkedin
Affiliations
- Youth Club Leader
- Swimming
- Social Media
- VTO's and Charity
- Career coaching for Graduates
Timeline
Employee Recruiting Coordinator
Salesforce
12.2024 - Current
Maternity Leave
Break
06.2023 - 12.2024
Recruitment Coordinator| Scheduler EMEA/LATAM/APAC
Pinterest
06.2022 - 06.2023
Recruitment Coordinator Scheduler EMEA | LATAM
Amazon
09.2021 - 05.2022
Escalation Specialist EMEA
Accenture / Facebook
07.2021 - 08.2021
Advertising Assistant
Accenture / Facebook
02.2021 - 07.2021
Lead Teacher
Al Shomoukh School
02.2018 - 11.2020
Sales Advisor
House Of Fraser
04.2016 - 12.2017
Bachelor of Arts - Digital Media Technology and Management
Technological University Dublin
08.2013 - 05.2017