MS Project
Asser Sherif
Engineering Director - Global Technologies & Infrastructure
Limerick,LK
Summary
Information Technology Management Professional with expertise in all facets of Information Systems Management, Service Delivery Management, Project, Program & Portfolio Management, and global support activities within multinational organizations. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and implementing innovative technology solutions. Demonstrated ability to exceed goals and lead global teams with strong analytical and data-driven problem-solving capabilities.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Engineering Director, Service Delivery- EMEA
Siemens Digital Industries Software
1 2019 - Current
- Providing Engineering support services for 6000+ engineers in 19 countries across EMEA region and leading a team of Service Delivery Managers and technical staff providing engineering support services for various technologies & infrastructure related activities.
- Reduced operational risks while organizing data to forecast performance trends.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
Regional IT Manager - Middle East & North Africa Region
Mentor Graphics - A Siemens Business
01.2012 - 01.2019
- Facilitated IT management of the Middle East and North Africa region while coordinating with the IT Senior Director of Global Technologies and Infrastructure
- Managed all aspects of financial management for 3 Local, 2 Regional, and 20+ Global cost centers.
Global Engineering Software Support Manager
Mentor Graphics - A Siemens Business
01.2012 - 01.2019
- Led a global support team of 3 direct reports and 10 dotted reports to provide 2nd and 3rd level support for Engineering tools to all Mentor Graphics engineering divisions on a global scale, coordinating heavily with all DevOps teams globally to ensure smooth, reliable operations as well as business continuity and disaster recovery.
Standard Installer Team Manager
Mentor Graphics - A Siemens Business
01.2012 - 01.2019
- Served as Manager for 3 developers and 3 QA engineers that facilitated development and QA of a Java Agile based product using VersionOne for Project management and QFTest for testing automation as part of the global Mentor Graphics License & Install Program team.
PMO Lead
OMS Middle East
01.2011 - 01.2011
- Served as the lead of the Infrastructure Department PMO reporting directly to the CEO to manage a team of 9 project and program managers in the deployment of projects & programs within 4 Portfolios across the Middle East and Africa.
Service Delivery Manager
OMS Middle East
01.2008 - 01.2010
- Managed the Enterprise Management Solutions department in coordination with the Senior Infrastructure Director to manage 6 project and program managers and thirty technical resources
- Facilitated successful delivery of Enterprise Management Solutions deployment projects and programs across the Middle East and Africa regions for HP Business Technology Optimization (BTO) Portfolio as well as HP PPM solutions.
Deployment Manager
EDS (Acquired by HP)
01.2007 - 01.2007
- Managed the deployment activities of all the Engineering Tools within the organization in coordination with EDS Global Deployment Team.
Project Manager
EDS (Acquired by HP)
01.2005 - 01.2007
- Managed development, deployment and production support projects & programs for accounts in the US & Europe.
IT Team Leader
Mentor Graphics
01.2000 - 01.2005
- Managed IT team responsible for various technology areas.
Technical Support Engineer
Asset Technology Group
01.1999 - 01.2000
- Provided technical support for customers.
Education
Master of Science - Computer Science
Post Graduate Degree - Computer Science
Bachelor of Science - Computer & Systems Engineering
Skills
Data Analysis
Certification
PMP, PMI, 276783, 2005-01-01
Software
MS Office Suite
PowerBI
SAP
Timeline
Regional IT Manager - Middle East & North Africa Region - Mentor Graphics - A Siemens Business
01.2012 - 01.2019
Global Engineering Software Support Manager - Mentor Graphics - A Siemens Business
01.2012 - 01.2019
Standard Installer Team Manager - Mentor Graphics - A Siemens Business
01.2012 - 01.2019
PMO Lead - OMS Middle East
01.2011 - 01.2011
Service Delivery Manager - OMS Middle East
01.2008 - 01.2010
Deployment Manager - EDS (Acquired by HP)
01.2007 - 01.2007
Project Manager - EDS (Acquired by HP)
01.2005 - 01.2007
IT Team Leader - Mentor Graphics
01.2000 - 01.2005
Technical Support Engineer - Asset Technology Group
01.1999 - 01.2000
Engineering Director, Service Delivery- EMEA - Siemens Digital Industries Software
1 2019 - Current
The American University in Cairo - Master of Science, Computer Science
The American University in Cairo - Post Graduate Degree, Computer Science
Ain Shams University, Faculty of Engineering - Bachelor of Science, Computer & Systems Engineering
PMP, PMI, 276783, 2005-01-01
ITIL Foundation v3, 2009-01-01
AWS Certified Cloud Practitioner, 2023-01-01