Assel Shegeneva
Summary
Dynamic and driven professional with knack for organisation and problem-solving, excelling in managing schedules and coordinating tasks. Demonstrates strong communication skills and proficiency in Microsoft Office. Capable of streamlining administrative processes to improve operational efficiency and support team objectives.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
Work history
IELTS Test Administrator
MTS
Brighton, UK
2024.09 - 2026.02
- Managing the IELTS examinations within the designated region, ensuring compliance with established guidelines and policies.
- Managed distribution of test materials, marking procedures, result recording, and TRF issuance.
- Addressed technical issues promptly to maintain workflow efficiency.
- Handled sensitive information discreetly, maintained confidentiality at all times.
- Delivered outstanding customer support to test candidates throughout all stages of the IELTS process.
Healthcare associate
Nurse Plus UK LTD
2021.03 - 2025.11
- Conducted one-to-one and group support sessions, facilitating achievement of care plan objectives.
- Monitored and documented client behaviours and activities, supporting effective care plan management.
- Administered medication on schedule, ensuring adherence to health plans.
Office Administrator
GEW UV Engineering
Crawley, UK
2023.02 - 2023.10
- Coordinated meetings and appointments to optimise schedules and enhance productivity.
- Handled correspondence, ensuring prompt responses to all enquiries to maintain communication flow.
- Maintained office supplies, reducing downtime due to lack of resources.
- Organised travel arrangements, facilitating stress-free business trips for staff members.
- Facilitated training sessions for new hires to accelerate onboarding and integration into office protocols.
Receptionist /administrative assistant
University of East Anglia
Norwich, UK
2022.02 - 2022.10
- Providing support and advice: Assisting prospective and existing students with accommodation issues, including allocations, hall fee arrears, and contractual matters.
- Promoting services: Promoting services offered by the Student Accommodation Centre to all potential internal and external customers, including students, parents, landlords, and university departments.
- Collaboration: Working collaboratively with the Accommodation and Property manager, Resident Assistants, and other staff to ensure a quality frontline accommodation service.
Brand Ambassador/regional merchandiser
Powerforce Advantage Smollan LTD
Norfolk, UK
2018.07 - 2022.10
- Worked closely with marketing teams to understand and uphold the unique selling proposition of each product and service promoted effectively.
- Gave out samples and promotional items during events for increased customer interaction.
- Fostered strong relationships with store management to ensure continued product visibility.
- Strengthened customer loyalty by providing professional and efficient service during promotions or events.
Translator
National Chamber of Entrepreneurs of the Republic of Kazakhstan
Astana, Kazakhstan
2013.01 - 2017.08
- Provided translation services for enhanced cross-cultural communication.
- Validated document accuracy with thorough proofreading skills.
- Streamlined workflow, ensuring efficient translation process.
- Delivered assignments within strict deadlines, demonstrating excellent time management skills.
Receptionist/assistant on consular issues
Embassy of the Kingdom of the Netherlands in Kazakhstan
2009.10 - 2012.12
- Facilitating consular services to citizens residing or traveling abroad.
- Processed visa applications for foreign nationals, ensuring compliance with travel regulations and facilitating timely approvals.
- Delivered front of house duties with warm and professional manner, screened and verified visitor IDs, maintaining security of personnel and office environment.
- Improved team effectiveness by maintaining up-to-date records and files.
- Managed all incoming phone calls for efficient communication.
- Supported event planning, ensuring seamless execution of company functions.
- Provided emergency assistance in critical situations, coordinating with local authorities and resources to support citizens effectively.
Finance secretary
JSC JV “Intercontinental Hotel Astana”
2005.07 - 2009.10
- Analysed complex financial data for strategic business decisions.
- Coordinated timely finance meetings, improved overall communication and understanding.
- Oversaw accounts payable and receivable, ensured smooth cash flow.
- Collaborated closely with senior management on strategic planning, bolstered company growth.
Education
Master of Science - International Business
Anglia Ruskin University
Cambridge, UK 2017.08 - 2018.11
Master of Science - The English Philology (graduated with honors)
Kokshetau State University named S.S. Valikhanov
Kazakhstan 2003.09 - 2005.06
Bachelor of Science - Teacher of the English language
Kokshetau State University named S.S. Valikhanov
Kazakhstan 1998.09 - 2003.06
Skills
- Multilingual proficiency (Russian, English, French)
- Microsoft Office Suite expertise
- Administrative procedures knowledge
- HR practices understanding
- Reporting and documentation skills
- Project management
- Customer service excellence
- Relationship building
- Effective communication
- Agility in tasks
- Office equipment operation
Hobbies and interests
Travelling, cooking, reading, fashion
Languages
English
Fluent
Russian
Native
French
Intermediate
Timeline
IELTS Test Administrator
MTS
2024.09 - 2026.02
Office Administrator
GEW UV Engineering
2023.02 - 2023.10
Receptionist /administrative assistant
University of East Anglia
2022.02 - 2022.10
Healthcare associate
Nurse Plus UK LTD
2021.03 - 2025.11
Brand Ambassador/regional merchandiser
Powerforce Advantage Smollan LTD
2018.07 - 2022.10
Master of Science - International Business
Anglia Ruskin University
2017.08 - 2018.11
Translator
National Chamber of Entrepreneurs of the Republic of Kazakhstan
2013.01 - 2017.08
Receptionist/assistant on consular issues
Embassy of the Kingdom of the Netherlands in Kazakhstan
2009.10 - 2012.12
Finance secretary
JSC JV “Intercontinental Hotel Astana”
2005.07 - 2009.10
Master of Science - The English Philology (graduated with honors)
Kokshetau State University named S.S. Valikhanov
2003.09 - 2005.06
Bachelor of Science - Teacher of the English language
Kokshetau State University named S.S. Valikhanov
1998.09 - 2003.06