ASNA KOONARI THOOMBATH

•Provided a warm, professional greeting to all guests, ensuring a welcoming and seamless dining experience.
•Managed reservations, efficiently coordinating seating arrangements to optimize guest flow and maximize dining room capacity.
•Delivered exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction throughout their visit.
•Collaborated with kitchen and service teams to ensure smooth coordination and timely service delivery.
•Acted as a liaison between guests and management, addressing concerns and ensuring a high standard of service.
•Maintained an organized, clean, and welcoming front-of-house environment, contributing to a positive guest atmosphere.

•Managed guest check-ins, check-outs, and inquiries efficiently.

•Handled reservations, cancellations, and modifications accurately.

•Provided exceptional customer service, addressing guest needs and concerns.
•Maintained guest records and processed billing with attention to detail.
•Coordinated with housekeeping and other departments to ensure smooth operations.
•Answered phone calls and emails, assisting guests with inquiries and requests.
•Managed office supplies and handled administrative tasks as needed.