Project Community Digital Volunteer
Coventry Independent Advice Services
Coventry
- Provided one to one digital support to diverse community members, helping them navigate online resources for benefits, debt management, and financial assistance.
- Assisted vulnerable individuals in accessing essential online services, including benefit calculators, debt advice platforms, and grant applications.
- Demonstrated strong communication skills by explaining complex digital processes in accessible language to users with varying levels of technical proficiency.
- Exercised patience and empathy while supporting individuals from diverse backgrounds and challenging circumstances.
- Empowered community members to develop digital literacy skills, increasing their independence and confidence in accessing online resources.
- Collaborated with the advice team to ensure clients received comprehensive support for their financial and welfare needs.
- Maintained confidentiality and demonstrated a non-judgmental approach when handling sensitive personal information.
- Applied problem-solving skills to help users navigate complex online forms and application processes.
