Aruzo Gholambaudin

Maintained accurate records of assignments and client feedback, supporting senior management reports.
Coordinated daily schedules for field engineers, ensuring timely service delivery.
Managed work orders, prioritized tasks, and optimized team routes to improve efficiency.
Acted as liaison between clients and engineers to ensure clear communication.
Maintained accurate records of assignments, updates, and client feedback.
Supported administration and reporting tasks for senior management.

• Raise tickets for clients who have I.T issues.
• Escalated tickets to the correct department.
• Manage ingestion queue when requested.
• Liaise with customers for ticket updates/ completion.
• Liaise with third party for ticket updates/completion.
• Resolve outbound and inbound telephone queries.
• Resolve inbound emails.
• Trouble shoot where possible to assist in a resolution.
• Administration duties.

• Handled incoming calls for staff, answering questions, directing calls and documenting messages.
• Received, sorted and distributed incoming mail.
• Supported staff with administrative needs for photocopying, faxing and filing.
• Responded to telephone enquiries from clients, vendors and members of public.
• Communicated professionally with clients, cemented positive relationships.
• Received and screened high-volume internal and external communications, calls and email.
• Sorted and distributed business correspondence to correct department or staff member.
• Maintained detailed administration and office procedures to improve accuracy and efficiency.
• Complied carefully with procedures, upheld standards of quality administration.

Left this position due to having my second child.

• Managed incoming calls, ensured effective communication channels.
• Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
• Resolved administrative problems by analysing information and identifying solutions.
• Ensured data accuracy with meticulous record keeping practices.
• Processed client requests for enhanced customer satisfaction.
• Handled sensitive information, maintained confidentiality at all times.