Asmaa ElBanna
Stourport-on-Severn,Worcestershire
Summary
Detail-oriented professional with expertise in office management and organisation, adept at report and document preparation, records management, and accurate data entry. Skilled in meeting facilitation, minute taking, and event planning, with a proven track record in diary, travel, and accommodation coordination. Proficient in Microsoft Office, databases, and spreadsheets, offering strong communication skills and a commitment to exceptional customer service and client relations. Career goals include leveraging organisational skills to enhance operational efficiency within dynamic environments.
Overview
1
1
Certification
15
15
years of professional experience
Work history
Administration and Compliance Assistant
Phosters FM Ltd
03.2026 - 07.2026
- Handled telephone and email enquiries professionally, responding promptly and directing requests to the appropriate team or contact.
- Managed diaries for senior team members, coordinating meetings and supporting effective scheduling across busy workloads.
- Prepared, scanned, photocopied, and filed documents, ensuring accurate data entry and well-maintained administrative records.
- Liaised with site contacts to obtain required information and update internal trackers accurately.
- Liaising with third-party providers, clients and suppliers when required
- Booking inspection appointments and ensuring accurate recording of service details
- Raised purchase orders and issued them to subcontractors, account engineers, and account managers to support timely service delivery.
- Followed up with engineers on overdue reports and updated internal records, including the in-house Dropbox, to maintain accurate service documentation.
- Monitored workloads and provided additional team support where required.
- Supporting with ad-hoc projects as directed by management
Administrative Assistant
Worcestershire County Council
08.2024 - 11.2025
- Performed general administrative duties including answering phone calls, responding to emails, and managing correspondence.
- Managed diaries and travel arrangements for senior team leads and managers.
- Managed meeting room and desk space bookings.
- Maintained accurate records through filing, data entry, and updating internal systems.
- Liaised between families, contact teams, and social worker teams to ensure contact arrangements were complete.
- Supported ad-hoc projects as directed by management.
- Organised and purchased office supplies.
- Created and reconciled expense reports.
Civic and Administrative Assistant / Mayor’s PA
Bewdley Town Council
05.2024 - 06.2024
- Managed the Mayor’s diary and maintained an up-to-date record of mayoral functions on the electronic calendar.
- Provided reception cover and handled enquiries from members of the public, councillors, and stakeholders face to face, by email, Facebook, and telephone.
- Performed clerical duties including data entry, photocopying, and scanning documents.
- Updated and maintained the Council’s website and social media.
- Maintained council noticeboards, raised invoices for payment, administered the booking calendar, and removed or replaced expired advertising material weekly.
- Coordinated and managed senior meetings, including taking minutes.
Executive Office Assistant
Adept Management
01.2024 - 03.2024
- Handled phone calls and enquiries with professionalism and excellent telephone manner.
- Coordinated and scheduled appointments, meetings, and events.
- Managed diaries and travel arrangements for senior team leads.
- Supervised and provided guidance to office staff.
- Maintained office supplies and equipment inventory.
- Handled incoming and outgoing correspondence and maintained filing systems.
- Assisted with HR tasks including onboarding, employee records, and payroll administration.
- Used QuickBooks for bookkeeping tasks including invoicing and expense tracking.
Team Assistant
Pinsent Masons
07.2022 - 10.2023
- Maintained monthly headcount and team organisation structure reports and updated client contact databases and internal systems.
- Provided general administrative support including data entry, photocopying, scanning, and bundle preparation.
- Liaised with senior team members to identify work commitments and prioritise workload.
- Managed diaries, travel, accommodation, holiday, sickness, and agile working arrangements for senior team members.
- Supported fee earners with file opening processes and client reports prior to meetings.
- Attended meetings, circulated agendas and itineraries, took notes, distributed minutes, and collated follow-up actions.
- Assisted with billing, invoices, and expense requirements while building strong internal and external client relationships.
Admin Assistant
Chetwoods
03.2022 - 05.2022
- Handled phone calls, emails, meeting scheduling, filing systems, research support, and travel and expense administration in a busy office environment.
- Developed reports, performed research, and acted as a communication relay to ensure accurate information sharing.
- Made travel arrangements and created and reconciled expense reports.
- Recorded, maintained, and monitored attendance to support employee punctuality.
- Reviewed candidate CVs and assisted with the hiring process.
Team Administrator
Birmingham City University
11.2021 - 03.2022
- Operated IT systems including SharePoint, student record systems, Outlook, calendar, intranet, and internet.
- Undertook administrative and inputting processes to support efficient service delivery.
- Transferred 8,000 student files from SharePoint to an internal database, supporting accurate record migration and improved access to student information.
Receptionist and Administrator
Cromwell Primary School
Birmingham
10.2021 - 11.2021
- Processed detention correspondence and sent SMS messages to parents.
- Handled free school meals queries, updated student records, and advised parents on eligibility.
- Resolved parent and student queries about ParentPay in liaison with IT and catering teams.
- Produced exclusions correspondence, student data reports, and course bookings through CPD Genie.
- Provided a welcoming first point of contact for visitors and parents.
- Observed safeguarding and safer recruitment protocols for visitors, contractors, and agency staff.
CFO PA and Finance Team Executive Assistant
Network International Group
02.2017 - 08.2021
- Provided executive assistant support to the Chief Financial Officer.
- Managed extensive diaries, email screening, and meeting facilitation across different time zones, including minute taking.
- Organised conferences and managed logistics.
- Supported office management to ensure smooth organisational operations.
- Managed hotel and travel arrangements for visiting dignitaries and VIPs.
- Handled petty cash and submitted expenses.
Office Manager
Research Triangle Institute
04.2014 - 02.2017
- Managed diaries, correspondence, records, travel, hotels, and expenses.
- Coordinated senior management meetings, including taking minutes.
- Supported HR administration including absence and holiday reporting within a USAID-related environment.
Customer Services Back-Office Agent
Cisco Systems / Xceed Call Centre
11.2011 - 04.2014
- Managed accounts and processed sales activity.
- Designed and implemented reporting procedures.
- Provided customer service management and back-office support.
Education
BA - English Literature
Helwan University
Cairo, EgyptSkills
- Office management and organisation
- Report and document preparation
- Records management and accurate data entry
- Meeting facilitation, minute taking, and event planning
- Diary, travel, and accommodation coordination
- Expense reporting, invoicing, and billing support
- Customer service and client relations
- Microsoft Office proficiency, databases, and spreadsheets
- Communication, time management, scheduling, and relationship building
Certification
- American Chamber, Egypt — Business Writing, 2019
- American Chamber — Microsoft Office, 2010
- Vodafone UK — Upskilling Customer Service Staff for Complex Enquiries, 2009
- Pinsent Masons — Four Writing Techniques for More Powerful Emails, 2018/2019
- Pinsent Masons — Inclusion and Wellbeing, 2023
- Pinsent Masons — Introduction to Neurodiversity, 2023
Languages
Arabic — C2 Proficient
English — C2 Proficient
French — A2 Elementary
Timeline
Administration and Compliance Assistant
Phosters FM Ltd
03.2026 - 07.2026
Administrative Assistant
Worcestershire County Council
08.2024 - 11.2025
Civic and Administrative Assistant / Mayor’s PA
Bewdley Town Council
05.2024 - 06.2024
Executive Office Assistant
Adept Management
01.2024 - 03.2024
Team Assistant
Pinsent Masons
07.2022 - 10.2023
Admin Assistant
Chetwoods
03.2022 - 05.2022
Team Administrator
Birmingham City University
11.2021 - 03.2022
Receptionist and Administrator
Cromwell Primary School
10.2021 - 11.2021
CFO PA and Finance Team Executive Assistant
Network International Group
02.2017 - 08.2021
Office Manager
Research Triangle Institute
04.2014 - 02.2017
Customer Services Back-Office Agent
Cisco Systems / Xceed Call Centre
11.2011 - 04.2014
BA - English Literature
Helwan University