Asmaa Bouchelouche
Newcastle upon Tyne
Summary
Collaborative, detail-oriented, highly motivated and ambitious individual with 2+ years in customer service roles working amongst child - care and business professionals through volunteered and work experience. My specialties include customer care and satisfaction, time-management, organisational skills, leadership and teamwork roles .
Overview
5
5
years of professional experience
Work history
Dental Receptionist/ Shadowing
east
London
2021.09 - 2023.10
- Swiftly answered 30+ phone calls per day.
- Performed patient recalls and appointment reminders through [Software] to reduce no-shows.
- Scheduled and amended 20-25 appointments for patients per day.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Answered and helped resolve enquiries from clients, vendors and general public.
Babysitting
Paris
2023.01 - 2023.06
- Child-care, confidentiality, bi-lingual, child safety, decision-making, time-management, organisation
Histoire D'or
Paris
2022.03 - 2022.12
- Customer service, personal engagement, problem-solving, time-management, bi-linguale, customer engagement, clear communication, selling/marketing
Cignpost Diagnostics
Gateshead
2021.12 - 2022.02
- Communication, customer service, confidentiality
SITEL
Newcastle
2021.06 - 2021.10
- Phone handling, communication skills, problem-solving, selling and marketing products
Retail assistant
Marie Curie
Newcastle
2020.01 - 2020.03
- Customer service, clear communication, problem-solving, decision making
Host/Server
The Baked One
Newcastle
2018.08 - 2019.11
- Management, organisation, working under pressure, customer service
Education
Westfield
Skills
- Microsoft Office: Proficient in Word, Excel and PowerPoint
- Template by: wwwmindthegradcom
- Appointment setting
- Rapport building
- Security awareness
- Organisation and efficiency
- Open and clear communicator
- Meticulous and organised
- High efficiency
- Organised and reliable
- Fast typing speed
- Customer and client relations
- Telephone skills
Languages
English
Native
French
Upper intermediate
Timeline
Babysitting
2023.01 - 2023.06
Histoire D'or
2022.03 - 2022.12
Cignpost Diagnostics
2021.12 - 2022.02
Dental Receptionist/ Shadowing
east
2021.09 - 2023.10
SITEL
2021.06 - 2021.10
Retail assistant
Marie Curie
2020.01 - 2020.03
Host/Server
The Baked One
2018.08 - 2019.11
Westfield