Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Asmaa Bouchelouche

Newcastle upon Tyne

Summary

Collaborative, detail-oriented, highly motivated and ambitious individual with 2+ years in customer service roles working amongst child - care and business professionals through volunteered and work experience. My specialties include customer care and satisfaction, time-management, organisational skills, leadership and teamwork roles .

Overview

5
5
years of professional experience

Work history

Dental Receptionist/ Shadowing

east
London
09.2021 - 10.2023
  • Swiftly answered 30+ phone calls per day.
  • Performed patient recalls and appointment reminders through [Software] to reduce no-shows.
  • Scheduled and amended 20-25 appointments for patients per day.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Answered and helped resolve enquiries from clients, vendors and general public.

Babysitting
Paris
01.2023 - 06.2023
  • Child-care, confidentiality, bi-lingual, child safety, decision-making, time-management, organisation

Histoire D'or
Paris
03.2022 - 12.2022
  • Customer service, personal engagement, problem-solving, time-management, bi-linguale, customer engagement, clear communication, selling/marketing

Cignpost Diagnostics
Gateshead
12.2021 - 02.2022
  • Communication, customer service, confidentiality

SITEL
Newcastle
06.2021 - 10.2021
  • Phone handling, communication skills, problem-solving, selling and marketing products

Retail assistant

Marie Curie
Newcastle
01.2020 - 03.2020
  • Customer service, clear communication, problem-solving, decision making

Host/Server

The Baked One
Newcastle
08.2018 - 11.2019
  • Management, organisation, working under pressure, customer service

Education

Westfield

Skills

  • Microsoft Office: Proficient in Word, Excel and PowerPoint
  • Template by: wwwmindthegradcom
  • Appointment setting
  • Rapport building
  • Security awareness
  • Organisation and efficiency
  • Open and clear communicator
  • Meticulous and organised
  • High efficiency
  • Organised and reliable
  • Fast typing speed
  • Customer and client relations
  • Telephone skills

Languages

English
Native
French
Upper intermediate

Timeline

Babysitting
01.2023 - 06.2023

Histoire D'or
03.2022 - 12.2022

Cignpost Diagnostics
12.2021 - 02.2022

Dental Receptionist/ Shadowing

east
09.2021 - 10.2023

SITEL
06.2021 - 10.2021

Retail assistant

Marie Curie
01.2020 - 03.2020

Host/Server

The Baked One
08.2018 - 11.2019

Westfield

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Asmaa Bouchelouche