Asma Naseem
Scotland ,Glasgow City
Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Overview
9
9
years of professional experience
Work history
Bookkeeper
Premium Accounting
Glasgow, Glasgow City
05.2019 - Current
- Updated records to keep account totals correct and current.
- Handled bank and balance sheet reconciliations to maintain accurate, up-to-date accounts.
- Adhered to statutory obligations and norms of accounting system.
- Organised physical documentation of financial records in required formats and according to proper bookkeeping principles.
- Submitted required accounting certifications with transactions.
- Matched purchase orders with invoices and recorded necessary information.
Customer service
Nisa Local
Glasgow, Glasgow City
03.2018 - 05.2019
- Provided outstanding customer service.
- Improved customer service ratings.
- Generated repeat business through exceptional customer service.
- Offered exceptional customer service to all guests.
- Checked customer ID when selling age-restricted items, following store policy.
- Kept checkouts areas and general store clean and orderly.
- Displayed and restocked merchandise by following brand guidelines.
Administrator
Apollo Food
Glasgow, Glasgow City
01.2015 - 01.2018
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Interacted with customers professionally by phone and in-person to deliver accurate service information.
- Consistently arrived at work on time and ready to start immediately.
- Supported team by demonstrating respect and willingness to help.
- Completed customer orders with speed and accuracy.
Education
F.A -
Government High School of Pakistan
pakistanSkills
- POS systems
- Stock management
- Customer relations
- Payroll administration
- Time management
- Accounting
Timeline
Bookkeeper
Premium Accounting
05.2019 - Current
Customer service
Nisa Local
03.2018 - 05.2019
Administrator
Apollo Food
01.2015 - 01.2018
F.A -
Government High School of Pakistan