Asma Musa
London
Summary
Energetic and motivated professional with exceptional communication skills and a strong ability to work under pressure. Demonstrates excellent organisation and time management, with a keen attention to detail and multitasking abilities. Flexible and adaptable, consistently solving problems efficiently while maintaining high standards.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Departmental Officer - Law, Justice & Policing
University of East London
London, City of London
2025.12 - Current
- Act as the first point of contact for students, staff, and visitors, delivering timely, professional, and high-quality customer service across email, phone, and in-person interactions.
- Provide executive and administrative support to the Head of Department and cluster leads, including diary management, meeting coordination, and general assistance with day-to-day operations.
- Oversee financial administration, maintaining accurate records, raising purchase and sales orders, processing expenses, and managing procurement activities through systems such as Agresso and ERPx.
- Coordinate School operations and events, including meetings, student activities, open days, and external engagement, ensuring effective communication and smooth delivery across departments.
Complaints and Appeals officer
University of East London
London, City of London
2024.10 - 2025.11
- Provide comprehensive administrative support to the Complaints and Appeals team, managing processes for complaints, academic appeals, fitness to study, and fitness to practice appeals, and maintaining efficient filing systems for document accessibility.
- Manage incoming correspondence, responding or referring as necessary, and handle general administrative tasks such as drafting letters, updating web content, and creating publicity materials to ensure clear and timely communication.
- Collaborate closely with schools and service teams to support the administrative requirements of complaints and appeals processes, offering initial guidance on procedures to students and staff.
- Organise and facilitate complaints and appeals processes, including coordinating panel meetings, preparing agendas, taking minutes, and tracking action items for accountability.
- Work flexibly across university sites, adhering to and promoting Equality and Diversity policies, while maintaining meticulous records of procedure completion letters to ensure compliance across departments.
MBA Admin/Assistant to HoD
University of East London
London, City of London
2023.07 - 2024.10
- Responding to and organising emails efficiently.
- Scheduling and coordinating department meetings.
- Recording accurate and detailed minutes during meetings.
- Distributing minutes to relevant stakeholders in a timely manner.
- Creating and processing purchase orders for department needs.
- Raising contracts and carrying out RTW checks for Hourly-Paid Lecturers (HPLs).
- Participating in the selection and interview process for mentor roles.
- Planning and coordinating department events.
- Facilitating orientations for new students and staff.
- Provided comprehensive executive support to the Head of Department, managing daily schedules, communications, and administrative tasks.
- Coordinating and organising high-level meetings, including agenda preparation, minute-taking, and follow-up on action items.
- Streamlining departmental workflows by implementing efficient administrative processes, improving overall productivity.
- Acting as a key liaison between the Head of Department and internal/external stakeholders, ensuring effective communication and collaboration.
- Preparing and editing reports, presentations, and correspondence on behalf of the Head of Department, ensuring accuracy and professionalism.
- Assisting in budget planning and monitoring, providing financial insights, and ensuring adherence to departmental budgets.
- Coordinating travel arrangements, including booking flights, accommodations, and preparing itineraries for domestic and international trips for HoD as well as all the academics.
Ambassador
University of East London
London
2022.06 - 2023.08
- Produce and lead interactive and inspiring subject-specific presentations, both at the university and in schools and colleges.
- Promote higher education and work with young people from underrepresented groups to encourage studying at university.
- Deliver subject-taster sessions to students in years 10-13, either on campus or in a school or college.
- Representing the University at UCAS fairs around the country
- Lead campus tours for visitors and young people and speak about student life to visitors at open days
- Set up and run the registration desk at open days
- Data entry and other administrative tasks
Strength and conditioning coach
DoTraining
London
2022.09 - 2023.07
- Develop and implement personalized training programs tailored to the specific needs and goals of each athlete, considering factors such as sport, position, injury history, and performance metrics.
- Conduct regular assessments to track athletes' progress, adjust training regimes accordingly, and minimize the risk of injuries through proper technique, workload management, and recovery protocols.
- Collaborate with sport coaches, athletic trainers, and other support staff to ensure integrated training approaches that optimize athletic performance while prioritizing athletes' health and well-being.
- Provide education and guidance on nutrition, hydration, sleep, and other lifestyle factors that impact athletic performance, fostering a holistic approach to athlete development and success.
Sport event lead
University of east london
London
2022.09 - 2023.07
- Organize and oversee the planning and execution of sports events for young children, including coordinating with schools, local authorities, and community organizations to ensure smooth logistics and participation.
- Recruit, train, and manage volunteers to assist with various aspects of the events, including setup, supervision, and coaching of different sports activities, fostering a positive and supportive environment for both participants and volunteers.
- Liaise with external sports organizations and coaches to provide diverse and engaging sports experiences for children, coordinating schedules, equipment, and resources to offer a wide range of activities that promote physical activity, skill development, and teamwork.
- Evaluate the effectiveness of events and programs, gathering feedback from participants, volunteers, and stakeholders to identify areas for improvement and inform future planning, with a focus on enhancing the overall experience and impact for young participants in the community.
Nursery Assistant
Kalendit
London
2020.09 - 2022.08
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Offered tailored assistance to children with special needs, ensuring inclusive learning opportunities.
- Coordinated age-appropriate activities to enhance learning development, including art, music and physical pursuits.
- Observed children against assigned learning frameworks, monitoring and recording progress and development.
- Encouraged learning through play, building children's cognitive, speech and gross and fine motor skills.
Dispensing assistant
PharmaDocs Pharmacay
London
2021.02 - 2022.02
- Perform administrative duties, including answering phones, receiving, and inputting prescription orders, operating cash registers, and restocking inventory
- Gather, organize, and assess patient information
- Supply patients with information and education on their prescriptions
- Kept pharmacy counter and related areas clean, neat and organised.
- Verified order information against computer database records for accurate dispensary management.
- Updated patient information to achieve accurate medical records.
- Counted and labelled prescriptions with correct item and quantity.
- Collaborated with local GP practices to deliver timely repeat prescription orders.
- Minimised patient waiting times through excellent prioritisation and multitasking.
Contractors administrator
Carillion PLC
London
2016.04 - 2017.02
- My role consisted of managing jobs for 9 sites
- As an admin, my day to day role was to allocate jobs to engineer, deal with high level clients as well as engaging with different suppliers, raise PO, call out contractors, encourage engineers to complete jobs within SLA, update and close jobs, input timesheets on to the system
- Interacted with clients professionally by phone, email and in-person to deliver accurate service information.
- Liaised with clients to resolve enquiries, appointment requests and billing questions.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
Booking Consultant
Delta Nursing Agency
London
2015.01 - 2016.04
- I dealt with Hospitals NHS or Private on a daily basis providing them with temporary staff
- Conducted calls professionally and politely to maintain excellent service standards.
- As a booking consultant, I am the first point of contact for any queries regarding recruitment and the payroll which means that I do a lot of switchboard jobs.
- Dealt with high-volume calls and emails competently to meet service targets.
- Acted as first point of contact for hospitals to resolve potential issues or complaints with our staff.
Project supervisor
Towerhamlets Involvement Network, THINK
London
2012.02 - 2012.10
- I have helped and supervised a group of 8 with a project on which was to improve the services that GPs provide for their patients
- To carry out the improvement, we had to get the patients involved by having their say in it and at the same time passing their opinions to the GP.
Education
Bachelor of Science - Sport & Exercise Science
University of East London
London07.2023
Higher National Diploma - Life science
Birkbeck University
London06.2018
Diploma of Higher Education - Health & Social Care
South Birmingham College
Birmingham07.2009
High School Diploma - GCSE
George Dixon International School
Birmingham07.2007
Skills
- Excellent communicator
- Energetic and motivated
- Good organization and time management skills
- Ability of working under pressure
- Attention to Detail
- Multitasking Abilities
- Problem-Solving
- Flexible and Adaptable
Languages
Somali
Native language
Arabic
Advanced
C1
English
Master or proficient
C2
Certification
- Level 2&3 - Personal Trainer
- Level 4 - Strength & Conditioning
Timeline
Departmental Officer - Law, Justice & Policing
University of East London
2025.12 - Current
Complaints and Appeals officer
University of East London
2024.10 - 2025.11
MBA Admin/Assistant to HoD
University of East London
2023.07 - 2024.10
Strength and conditioning coach
DoTraining
2022.09 - 2023.07
Sport event lead
University of east london
2022.09 - 2023.07
Ambassador
University of East London
2022.06 - 2023.08
Dispensing assistant
PharmaDocs Pharmacay
2021.02 - 2022.02
Nursery Assistant
Kalendit
2020.09 - 2022.08
Contractors administrator
Carillion PLC
2016.04 - 2017.02
Booking Consultant
Delta Nursing Agency
2015.01 - 2016.04
Project supervisor
Towerhamlets Involvement Network, THINK
2012.02 - 2012.10
Bachelor of Science - Sport & Exercise Science
University of East London
Higher National Diploma - Life science
Birkbeck University
Diploma of Higher Education - Health & Social Care
South Birmingham College
High School Diploma - GCSE
George Dixon International School