ASMA KHAN

• Welcome and help clients with a neighborly and positive demeanor.
• Take client orders precisely and proficiently and help them at the Kiosk.
• Handle cash exchanges and give alter.
• Guarantee the cleanliness and organization of the eating region.
• Communicate specials and advancements to clients.
• Screen and restock condiments and utensils.
• Address client requests and resolve issues instantly.
• Encourage customers to leave positive Google reviews.
• Monitor and respond to Google reviews professionally.

• Manage customer support requests received by phone or email.
• Documented user information and detailed problem description.
• Logged and tracked queries, troubleshooting steps and results.
• Internal resources used for effective problem solving.

Analyzed call records to identify trends and implemented proactive measures.

• Critical issue has been immediately escalated to the team leader.
• Ensure transparent communication of product information and compliance.
• Stay informed about changes to our products and services.
• Adapt proactively to rapid change.

• Led end-to-end product development aligned with business objectives.
• Conducted market research, documented features, and brought product to market.
• Manage product lifecycle, optimize post-market, and ensure compliance.
• Implementing agile methods to speed up iteration cycles.
• Improving brand positioning with attractive value proposition.
• Use of Social Media, Email Marketing, and Press Conferences for Marketing Purposes.
• Defined content requirements, reported on campaign, and collected feedback.
• Managed social media campaigns to increase brand engagement.
• Conducted market research and developed content strategy for new opportunities.
• Coordinate with design and media teams for high value assets.

• Coordinate events and manage logistics from concept to completion.
• Create and manage cost-effective event budgets and negotiate vendor contracts.
• Lead cross-functional teams to ensure effective collaboration.
• Key Customer Contact Exceeds Event Expectations.
• Trained and supervised event staff to ensure timely completion of tasks.
• Implement contingency plans for unexpected situations.
• Monitor optimized event registration and participant tracking.
• Research and secure competitive prices from new providers.
• Implement efficient project management strategies for event planning.

• Efficiently resolve driver/partner issues over phone.
• Managed Excel spreadsheet for organizing and analyzing driver/partner data.
• Actively participated in and collaborated effectively on projects with various delivery teams.
• Organized engaging driver/partner event and oversaw logistics and planning.
• Create comprehensive project plans for new initiatives and technologies.
• Evaluated provider performance and negotiated favorable contracts.
• Collaborate across departments to smoothly execute projects.
• Apply data-driven insights to process improvement and transformation efforts.
• Improved customer experience by incorporating regular reviews and customer feedback.