Asma Batool
Wolverhampton,England
Summary
Accomplished professional with expertise in administrative functions, problem-solving, and customer service. Proven ability to manage care plans, navigate insurance processes, and implement safeguarding practices. Skilled in jewellery design, utilising 3D modelling with Rhino and CAD software, alongside a strong foundation in precious stone grading. Committed to enhancing brand identity through innovative design and sustainable practices in metal recycling.
Overview
16
16
years of professional experience
2027
2027
years of post-secondary education
1
1
Certification
Work history
Volunteer leader
Scouts
Birmingham, United Kingdom
10.2025 - Current
- Developed a comprehensive equality and diversity policy to foster an inclusive environment.
- Recruited dedicated individuals, resulting in increased volunteer participation.
- Managed volunteer events to enhance community spirit.
- Streamlined volunteer management processes by handling administrative tasks.
- Coordinated training sessions, ensuring volunteers received necessary support and resources.
- Delivered high standards of customer service at fundraising events through volunteer oversight.
Event and Project Coordinator
Winza Ltd
Birmingham, West Midlands
07.2023 - Current
- Improved workflow efficiency with structured planning and coordination of tasks.
- Established effective working relationships with stakeholders for smooth project progression.
- Delegated tasks among team members effectively, promoting productivity.
- Created a harmonious work environment by resolving conflicts amongst team members.
- Streamlined processes by implementing innovative management techniques.
- Assisted in developing detailed project plans, resulting in clearer direction.
- Worked closely with the Project Manager to define objectives, leading to clear guidelines.
- Coordinated project tasks, ensuring timely completion.
- Maintained an organised filing system for all project documents, enhancing accessibility.
Jewellery Designer
Winza Ltd
Remote, Freelance
09.2019 - Current
- Crafted unique jewellery pieces using gold, silver, and platinum materials.
- Engraved letters, numbers, and decorative designs on jewellery and precious metals.
- Utilized CAD software to draft new designs and modify custom orders.
- Streamlined prototyping process through effective use of 3D printing technology.
- Executed distinctive jewellery concepts for high-profile clients, enhancing brand reputation.
- Coordinated with production teams to ensure seamless manufacturing processes.
- Conducted extensive market research to identify current fashion trends.
- Fostered strong vendor relationships, securing favourable terms on supplies.
Event supervisor
Troy Media
Birmingham, West Midlands
09.2022 - 06.2023
- Established robust client relationships by exceeding expectations and building rapport.
- Accurately recorded and processed customer data to enhance management efficiency.
- Delivered prompt solutions to improve customer satisfaction consistently.
- Provided comprehensive advice on product and service advantages to clients.
- Registered and updated customer information in the database with precision.
- Ensured strict compliance with policies and procedures across all operations.
- Handled high-volume customer queries through effective multitasking and knowledgeable service.
- Elevated event standards by implementing guidelines for staff behaviour and interaction.
Support worker
Rhesus Care Ltd
Birmingham, West Midlands
02.2020 - 09.2022
- Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
- Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
- Helped service users improve their independence, building strength and confidence to enhance daily living.
- Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
- Safely escorted patients during medical appointments and hospital visits.
- Worked closely with nurses to maintain high levels of communication.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Supported clinical staff to complete health assessments.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Minimised care continuity issues by keeping thorough, accurate records.
- Provided holistic care through support across leisure pursuits and creative activities.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
Customer Service Specialist
Cosmo Enterprises LTD
Shanghai China
01.2013 - 09.2020
- An online run business that provides partnering support to various Universities across China to co-ordinate the applications of students and enrol them onto their selected course.
- Providing excellent customer service to various stakeholders.
- Dealing with a wide range of issues and offering solutions to resolve in a swift manner.
- Handling day-to-day queries over the phone and via e-mail.
- Ensuring all duties are carried out to the highest standard.
- Administrative duties and basic filing.
- Provided product information, increasing customer knowledge.
- Adhered strictly to company policies whilst providing first-rate customer service experience.
- Communicated courteously with customers for enhanced relationships.
Customer Service Assistant
Atlantis
China
04.2010 - 10.2012
- A small family run business selling a wide range of custom made gem stone jewellery that are sourced from across the world.
- Liaising with customers on a day-to-day basis.
- Assisted customers in the selection and purchase of items.
- Cashing up and conducting a regular stocktake of items.
- Responsible for coordinating the marketing campaign at the start-up phase.
- Promoted the products using various social platforms.
Education
Bachelor of Science with Honours - Health and social care
University of Wales Trinity Saint David
BirminghamCertificate of Higher Education - Health and social care
University of Wales Trinity Saint David
Birmingham, BIRA-Levels - Economics and History
AJK Degree College
Mirpur Pakistan 09.2005 - 08.2007
Emergency First Aid at Work
SupportOneGroup
BirminghamHealth inequality monitoring - Health and social care
WHO Academy
WolverhamptonBachelor of Arts - Islamic studies and History
University of AJK Pakistan
Mirpur, Pakistan 09.2007 - 08.2009
Skills
- Administrative proficiency
- Problem-solving skills
- Customer service excellence
- Communication skills
- Time management
- Organizational standards
- Documentation development
- Care plan management
- Insurance knowledge
- Safeguarding practices
- Jewellery history and techniques
- Precious stone grading
- Conservation methods
- Intercultural competence
- Design innovation
- 3D modeling expertise with Rhino
- Fashion awareness
- Metal alloy knowledge and forming
- Brand identity and metal recycling understanding
- Jewelry illustration and color theory
- Craftsmanship appreciation and material expertise
- Aesthetic sensibility and bench techniques
- CAD proficiency in jewelry design with MatrixGold software
- Trend forecasting and ring design expertise
Accomplishments
- Supervised a team to deliver successful projects that contributed to increased revenue and client satisfaction.
- Improved customer experience by handling complaints effectively and introducing regular staff training sessions.
- Streamlined workflows by removing redundant processes and documentation, ensuring tasks were completed more efficiently.
- Developed and implemented a training and retention programme that strengthened staff skills and reduced turnover.
- Coordinated a wide range of public and private events, ensuring smooth operations and positive outcomes.
- Led a sustainability initiative to reduce paper waste, achieving significant annual cost savings.
- Planned and managed projects that enhanced overall service quality and business performance.
BSc Honours degree in First class 1:1. In Health and Social Care
For Winza Jewellery Designer:
Designed and launched exclusive jewellery collections showcased at the Jewellery Show London 2025.
Increased customer engagement and brand visibility through creative Instagram campaigns and collaborations.
Coordinated international logistics for importing/exporting jewellery, ensuring compliance with VAT and EORI regulations.
For Scouts Volunteer:
Organised and supervised engaging activities for young people, promoting teamwork and leadership skills.
Supported community events, ensuring safety and inclusion for all participants.
Event Supervisor
Languages
English
Urdu
Punjabi
Personal Information
Certification
Florence Academy (2022) – Health & Social Care CPD Training
Completed multiple certified professional development courses, including:
Safeguarding Adults
Infection Prevention & Control
Medication Management
Dementia Awareness
Equality & Diversity
Hobbies and interests
- Volunteering in community projects, jewellery design using CAD, walking for wellbeing, creative arts, and organising social events that strengthen leadership and teamwork skills.
Timeline
Volunteer leader
Scouts
10.2025 - Current
Event and Project Coordinator
Winza Ltd
07.2023 - Current
Event supervisor
Troy Media
09.2022 - 06.2023
Support worker
Rhesus Care Ltd
02.2020 - 09.2022
Jewellery Designer
Winza Ltd
09.2019 - Current
Customer Service Specialist
Cosmo Enterprises LTD
01.2013 - 09.2020
Customer Service Assistant
Atlantis
04.2010 - 10.2012
Bachelor of Arts - Islamic studies and History
University of AJK Pakistan
09.2007 - 08.2009
A-Levels - Economics and History
AJK Degree College
09.2005 - 08.2007
Bachelor of Science with Honours - Health and social care
University of Wales Trinity Saint David
Certificate of Higher Education - Health and social care
University of Wales Trinity Saint David
Emergency First Aid at Work
SupportOneGroup
Health inequality monitoring - Health and social care
WHO Academy