Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
References
Timeline
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ASIYA YUSUFF

Summary

I'm a dedicated and results-oriented Human Resources Officer with over 4 years of experience, recognized for enhancing working environments and prioritizing employee welfare.

As a certified business Analytics, My organizational prowess and diplomatic approach are complemented by strong interpersonal skills, ensuring discretion and integrity in handling confidential information. In my past role , i have proven success in managing high-volume recruitment pipelines and Skilled in leveraging market research to inform strategic hiring decisions and enhance recruitment processes.


Overview

8
8
years of professional experience
1
1
Certification

Work history

Customer experience analyst

WEBHELP
03.2023 - Current
  • Provided first-line diagnosis of incidents and service requests to implement solutions.
  • Handled confrontational customers and applied appropriate de-escalation strategies.
  • Proficiently showcase superior listening and communication skills, ensuring clear and effective interactions with diverse individuals.
  • Prioritised and promptly responded to vast number of reported incidents and logs.
  • Deliver unparalleled customer service marked by a composed and calm demeanor, even in high-pressure situations, fostering positive customer experiences.
  • Uphold a positive attitude and a customer-centric mindset, aligning actions with the goal of exceeding customer expectations and satisfaction.
  • Showcase adept problem-solving skills, employing a solution-oriented approach to address customer issues effectively and efficiently.
  • Display empathy in customer interactions, recognizing and understanding their concerns to create a supportive and positive service environment.

HR Assistant

AMAZON
06.2021 - 09.2023
  • Increased diversity hires by 30% in the first year of my employment by developing targeted sourcing strategies and partnering with diversity-focused organizations.
  • Collaborated with the Learning & Development team to develop an engaging and inclusive onboarding plan, resulting in a 80% retention rate of new joiners in their first year.
  • i partnered with hiring managers to understand specific requirements relating to the position and delivered tailored recruitment solutions, improving hiring satisfaction scores by 20%.
  • Coordinated and led team members, enforcing strict adherence to standard checklists to streamline workflow and enhance operational efficiency.
  • Conducted comprehensive training sessions for associates, emphasizing the importance of compliance with established operating procedures, thereby fostering a culture of operational excellence.
  • Demonstrated proactive resolution skills by implementing effective solutions for identified operational challenges, contributing to a smoother overall workflow and enhanced customer satisfaction.
  • Managed employee requests regarding Human Resources issues, rules and regulations.
  • Trained and coached new employees when onboarding on matters such as company rules, regulations and safety standards.
  • Assisted accountants with payroll processes by providing reports on employee absences, holiday and bonuses.
  • Responded to department emails, promptly following up and forwarding requests to relevant employees.
  • Verified proof of right to work, references and successful completion of probationary periods.

Human Resource Officer

POLARIS BANK
08.2019 - 05.2021
  • Acted as the primary point of contact for HR-related issues, demonstrating a proactive and solution-oriented approach to addressing and resolving various concerns.
  • Provided invaluable advice and guidance to managers, ensuring their adherence to HR protocols and contributing to effective conflict resolution.
  • Collaborated seamlessly across diverse organizational departments, driving the successful implementation of company policies and HR processes.
  • Produced comprehensive HR statistical reports, offering valuable insights into headcount, absenteeism, and leaves to inform strategic decision-making.
  • Meticulously verified employee documents ensure adherence to right-to-work regulations and legal compliance.

HR Assistant

ACCESS BANK PLC
08.2016 - 08.2019
  • Spearheaded the administration of company policies and HR procedures, ensuring adherence across all levels.
  • Expertly managed the employee grievance reporting system, skillfully escalating and addressing complaints to senior management for prompt resolution.
  • Contributed to talent acquisition efforts by drafting compelling job advertisements, meticulously crafting job descriptions, and conducting a thorough review of job applications.
  • Executed various general administrative responsibilities, such as facilitating effective email communication, capturing comprehensive meeting minutes, and providing timely responses to employee inquiries.

Education

Level 4&5 Certification (Amazon Career Choice) - Human Resources Management

Online Business School

Master's - International Affairs & Strategic Studies

Nigeria Defense Academy

Bachelor of Science - Mass Communication

Ahmadu Bello University

Diploma - Business Analytics

UTIVA
United Kingdom
02.2024 - 05.2024

Skills

  • Talent Sourcing and Recruitment: High-volume recruitment, diversity hiring, early careers programs
  • Event Representation and Networking: University career fairs, recruitment events, external partnerships
  • Employment Law
  • Workplace Regulations
  • Negotiation Skills
  • Microsoft Office
  • Excel
  • Jira
  • Miro
  • Workforce Central HR Software
  • Team Collaboration
  • Relationship Building
  • Analytical Skills



Accomplishments

  • Masters degree in international affairs and strategic studies.
  • Level 4 & 5 certification in human resource management from Online Business School UK.
  • Over 3years experience working in Human resources
  • Professional Project Management (PMP)
  • Anti-Money Laundering Program for Global General Services
  • Resiliency Risk Awareness Training
  • Privacy Awareness
  • Banking and finance entry-level training certificate

Certification

  • Certified Business Analytics Professional(Utiva,UK),May 2024.
  • CIPD Certified.

References

References available upon request.

Timeline

Diploma - Business Analytics

UTIVA
02.2024 - 05.2024

Customer experience analyst

WEBHELP
03.2023 - Current

HR Assistant

AMAZON
06.2021 - 09.2023

Human Resource Officer

POLARIS BANK
08.2019 - 05.2021

HR Assistant

ACCESS BANK PLC
08.2016 - 08.2019

Level 4&5 Certification (Amazon Career Choice) - Human Resources Management

Online Business School

Master's - International Affairs & Strategic Studies

Nigeria Defense Academy

Bachelor of Science - Mass Communication

Ahmadu Bello University

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ASIYA YUSUFF