Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Asifa Salman

Asifa Salman

Mountain Ash,UK

Summary

Confident student with adaptable, flexible work ethic seeks opportunity in claims handling team. Communicates clearly and professionally for excellent customer service. Plans and prioritises well to achieve tasks to deadlines. Accountable stock controller with expertise in inventory management, process auditing and demand forecasting. Excellent in categorising and organising stocks. Proven success in managing and monitoring stocks.

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work history

Warranty Administrator

Sony
Lahore, Pakistan
12.2010 - 09.2016
  • Managed allocated caseload of complex and high-value claims.
  • Provided claims advice to clients, managing expectations and explaining claims processing timelines.
  • Processed inbound customer calls promptly to meet call-handling timeframe targets.
  • Achieved positive claim outcomes through careful case management.
  • Obtained clear photographic evidence to support customer claims.
  • Recorded detailed, accurate claim particulars for reliable case notes.
  • Followed up on all client requests and verified resolution.
  • Kept clients well-informed of claim updates and case progress.

Inventory Officer

Sony
Lahore, Pakistan
01.2006 - 11.2010
  • Adapted to changing demands and seasonal trends.
  • Completed [Number] stock counts each day, ensuring complete accuracy.
  • Optimised efficiency of stock operations using data from hand-held scanners.
  • Located and retrieved requested products on shop floor and in storage areas.
  • Tracked stock availability levels to drive sales and team performance.
  • Controlled best before dates to properly utilise stock.
  • Investigated missing items, discrepancies and losses.
  • Scheduled delivery and logistical operations to minimise risk of delays.
  • Oversaw physical organisation of storage facilities to maximise capacity while keeping areas neat and orderly.

Education

Bachelor of Business Administration - Accounting & Finance

Hailey College of Commerce
Lahore
05.2003 - 07.2005

Certificate of Higher Education - General Science

Lahore Board of Education
Lahore
01.2000 - 12.2002

Skills

  • Customer relations
  • Schedule management
  • Payment issuing
  • Compliance reviews
  • Recordkeeping skills
  • Claims submissions
  • Account management
  • Collaborative relationships
  • Proficient in [Software]

Languages

English
Advanced

Timeline

Warranty Administrator

Sony
12.2010 - 09.2016

Inventory Officer

Sony
01.2006 - 11.2010

Bachelor of Business Administration - Accounting & Finance

Hailey College of Commerce
05.2003 - 07.2005

Certificate of Higher Education - General Science

Lahore Board of Education
01.2000 - 12.2002

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Asifa Salman