Asif Wadhwania

A results-driven professional with over 6 years of experience in customer service, sales, business development, and process optimization. Proven ability to handle high-pressure environments, resolve complex customer issues, and drive business growth through strategic planning and client relations. Adept at team leadership, CRM systems, and process improvement, with a strong background in B2B and B2C operations. Seeking to leverage expertise in a dynamic role that fosters professional growth and contributes to organizational success.

• Expertise in lead generation and business development with a strong focus on client acquisition and retention.
• Successfully identified and clarified customer needs, conducted thorough research, and provided effective solutions.
• Proven track record of resolving customer complaints and managing escalations, ensuring a high success ratio.
• Experienced in team management, performance monitoring, and process enhancement for optimized efficiency.
• Strong analytical skills with the ability to evaluate customer feedback and drive data-driven process improvements.
• Proficient in CRM systems, Microsoft Office tools, and strategic communication for seamless client interactions.

• Best Performer at Vodafone for handling high-volume calls and managing escalations with a high success ratio.
• Employee of the Year at Ascendum KPS, following multiple Employee of the Month awards for business growth and client relations.
• Led a team to improve lead conversion and sales, implementing tracking systems that increased efficiency by 25%.