Asif Wadhwania
Hounslow,UK
Summary
A results-driven professional with over 6 years of experience in customer service, sales, business development, and process optimization. Proven ability to handle high-pressure environments, resolve complex customer issues, and drive business growth through strategic planning and client relations. Adept at team leadership, CRM systems, and process improvement, with a strong background in B2B and B2C operations. Seeking to leverage expertise in a dynamic role that fosters professional growth and contributes to organizational success.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Sr. Executive - NZ & UK
Vodafone India Services Pvt Ltd (_VOIS)
, India
2018.12 - 2022.02
- Managed 100+ daily calls and follow-ups, ensuring timely resolutions and high customer satisfaction
- Researched and resolved complex customer issues, achieving a 95% resolution rate
- Multitasked and prioritized efficiently, reducing average call handling time by 20%
- Proactively handled escalations, reducing unresolved complaints by 30%
- Maintained accurate records following SOPs, enhancing data consistency by 98%
- Collaborated with QA teams, improving customer service processes and retention rates
Process Associate - Virtual Assistant
Ascendum KPS Pvt Ltd
, India
2017.03 - 2018.12
- Managed communication channels, handling 50+ emails and calls daily to ensure client satisfaction
- Conducted research and managed social media, boosting engagement by 40%
- Ensured data confidentiality, maintaining 100% compliance with privacy regulations
- Scheduled travel and managed calendars, improving executive productivity by 20%
- Implemented data security protocols, reducing risks and improving efficiency
- Delivered high-value projects through resource management, increasing client retention by 25%
Business Development Executive
Clymene International Private Limited
, India
2015.06 - 2017.02
- Conducted market research and competitor analysis, identifying opportunities that boosted revenue by 15%
- Developed and maintained strong client relationships, increasing customer retention by 20%
- Assisted in lead generation and prospecting efforts, securing 30+ new clients within the first year
- Negotiated contracts and closed deals, consistently exceeding sales targets by 10-15%
- Coordinated with cross-functional teams to implement business strategies that streamlined operations
- Provided detailed reports and insights on market trends to support strategic decision-making
Customer Service Representative/Supervisor/QA
Rajshakti Marketing Pvt Ltd
, India
2015.01 - 2017.02
- Managed 100+ inbound and outbound calls daily, ensuring seamless customer communication and satisfaction
- Conducted lead generation activities through surveys, contributing to a 25% increase in customer outreach
- Provided accurate customer support, resolving 90% of inquiries within the first interaction
- Trained and monitored team performance, increasing efficiency by 30%
- Analyzed customer feedback and operational data, leading to process improvements and productivity gains
- Developed evaluation systems that tracked key metrics, resulting in a 15% improvement in service quality
Retail Cashier - Bar Staff
Constellation
London, UK
2023.05 - 2025.03
Warehouse Associate
Monica Vinader (Contracted through Coople)
, UK
2024.11 - 2025.02
Store Assistant
Tesco Extra
Osterley
2024.10 - 2024.11
Store Assistant
Hanworth Mini Market
London, UK
2023.06 - 2024.08
Parcel Sorter
Royal Mail - ILC
Slough
2023.01 - 2023.06
Crew Member
McDonald's
London
2022.12 - 2023.06
Store Assistant
Tesco Extra
Twickenham
2022.10 - 2022.12
Education
MSc in International Business - Business
University of Hertfordshire
Hatfield, Hertfordshire 2022.09 - 2023.10
Bachelor of Commerce - Business
Gujarat University
Ahmedabad 2011.05 - 2014.06
Skills
- Business Development & Sales
- Customer Relationship Management
- Market Research & Lead Generation
- Strategic Planning & Negotiation
- Team Leadership & Training
- Process Optimization
- Communication & Problem-Solving
- CRM & Data Management
Languages
English
Fluent
Hindi
Fluent
Gujarati
Native
Custom
- Expertise in lead generation and business development with a strong focus on client acquisition and retention.
- Successfully identified and clarified customer needs, conducted thorough research, and provided effective solutions.
- Proven track record of resolving customer complaints and managing escalations, ensuring a high success ratio.
- Experienced in team management, performance monitoring, and process enhancement for optimized efficiency.
- Strong analytical skills with the ability to evaluate customer feedback and drive data-driven process improvements.
- Proficient in CRM systems, Microsoft Office tools, and strategic communication for seamless client interactions.
Accomplishments
- Best Performer at Vodafone for handling high-volume calls and managing escalations with a high success ratio.
- Employee of the Year at Ascendum KPS, following multiple Employee of the Month awards for business growth and client relations.
- Led a team to improve lead conversion and sales, implementing tracking systems that increased efficiency by 25%.
Timeline
Warehouse Associate
Monica Vinader (Contracted through Coople)
2024.11 - 2025.02
Store Assistant
Tesco Extra
2024.10 - 2024.11
Store Assistant
Hanworth Mini Market
2023.06 - 2024.08
Retail Cashier - Bar Staff
Constellation
2023.05 - 2025.03
Parcel Sorter
Royal Mail - ILC
2023.01 - 2023.06
Crew Member
McDonald's
2022.12 - 2023.06
Store Assistant
Tesco Extra
2022.10 - 2022.12
MSc in International Business - Business
University of Hertfordshire
2022.09 - 2023.10
Sr. Executive - NZ & UK
Vodafone India Services Pvt Ltd (_VOIS)
2018.12 - 2022.02
Process Associate - Virtual Assistant
Ascendum KPS Pvt Ltd
2017.03 - 2018.12
Business Development Executive
Clymene International Private Limited
2015.06 - 2017.02
Customer Service Representative/Supervisor/QA
Rajshakti Marketing Pvt Ltd
2015.01 - 2017.02
Bachelor of Commerce - Business
Gujarat University
2011.05 - 2014.06