Asif Anwar
Stoke-on-Trent/Meir,Staffordshire
Summary
A results-driven professional with 2+ years of experience in Data Analysis and 5+ years in Sales & Service. Renowned for delivering exceptional results, building strong client relationships, and exceeding expectations. Recognised for a positive work ethic, adaptability under pressure, and commitment to continuous growth. A proactive team player and leader who inspires excellence and drives success in every endeavour.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Data & Reporting Administrator
Asset TV
Remote
04.2023 - Current
- Established processes for analysing, cleaning, and validating data using CRM, CMS, and MySQL databases, resulting in a 20% improvement in data accuracy.
- Performed data analysis and report creation using Microsoft Excel and Looker Studio, increasing report efficiency by 12%.
- Managed user registration systems, assessing suitability for over 500 users, ensuring smooth operations with a 98% success rate.
- Acted as the first point of contact for stakeholder queries, resolving 95% of issues within 24 hours and maintaining detailed progress documentation.
- Co-ordinated monthly reporting schedules and managed day-to-day tasks, increasing on-time delivery by 35%.
Client Data Analyst
Reach Plc
Remote
01.2023 - 04.2023
- Collaborated with clients to maximise the value of their services and upsold additional products, boosting revenue by 10%.
- Monitored key campaign KPIs such as CTR and Engagement, recommending performance improvements that resulted in a 15% increase in engagement.
- Analysed data from Salesforce and Google Data Studio, generating actionable insights that led to a 23% improvement in campaign efficiency.
- Delivered cross-channel performance reports and dashboards to stakeholders, enhancing decision-making and campaign strategies.
- Consulted on campaign performance optimisation with Ad-Operations and Sales teams, establishing strategies that increased campaign ROI by 12%.
Junior Commercial Analyst
AO
Crewe, Cheshire East
05.2022 - 01.2023
- Managed and analysed company fuel consumption, identifying trends that led to a 13% improvement in fuel efficiency.
- Produced Power BI reports to track fuel costs, usage, and unauthorised transactions, reducing discrepancies by 5%.
- Investigated fraudulent fuel activities, escalating findings that resulted in the prevention of £5,000 in potential losses.
- Collaborated with stakeholders to implement cost-saving measures, enhancing operational efficiency and reducing fuel expenses by 7%.
- Ensured fleet compliance with toll systems, minimising potential penalties and charges, saving the company £3,500 annually.
Quality Administrator
AO
Crewe, Cheshire East
08.2021 - 05.2022
- Streamlined the internal CSCS card training process, issuing over 90 cards within a two-month period.
- Delivered high-quality training sessions, ensuring a positive learning experience and a 96% satisfaction rate among delegates.
- Managed a pool of 250+ delegates, ensuring all achieved CSCS qualifications ahead of schedule and within KPIs.
- Produced weekly performance reports for senior management, identifying opportunities for improvement and driving a 15% increase in efficiency.
- Established clear communication channels with stakeholders, optimising training outcomes and reducing turnaround times by 25%.
Client Support Advisor
AO
Crewe, Cheshire East
02.2020 - 08.2021
- Provided high-quality support to customers, resolving complex queries effectively.
- Assisted drivers in addressing delivery challenges, ensuring timely resolutions.
- Minimised delivery failure rates by addressing obstructions at the first point of contact.
- Contacted customers with updates on delivery schedules and managed complaints promptly.
- Consistently met KPIs through compliance with company procedures and one-to-one coaching.
Sales Consultant
Carphone Warehouse
Stoke-on-Trent, Staffordshire
07.2019 - 02.2020
- Delivered personalised product recommendations based on customer needs.
- Achieved individual and store-wide KPIs through effective sales techniques.
- Provided technical advice to customers, ensuring they maximised device usability.
- Handled in-person, telephone, and online sales inquiries with a focus on excellent service.
- Promoted products and services to maximise revenue while maintaining high service standards.
Insurance Consultant
Ageas Group
Stoke-on-Trent, Staffordshire
06.2017 - 03.2018
- Managed inbound and outbound calls, ensuring customer and business needs were met.
- Provided tailored insurance recommendations, enhancing the customer experience.
- Identified and capitalised on sales opportunities during customer interactions.
- Maintained confidentiality and professionalism in dealings with underwriters.
- Demonstrated adaptability by handling overflow inquiries across teams as needed.
Travel Money Advisor
Travelex
Stoke-on-Trent, Staffordshire
08.2016 - 06.2017
- Achieved personal and bureau financial targets through effective customer interactions.
- Delivered accurate currency information and AML-compliant services to customers.
- Managed stock levels and adhered to strict health & safety procedures.
- Built strong relationships with colleagues and external partners to optimise operations.
- Organised paperwork efficiently to meet deadlines and ensure compliance with regulations.
Education
A-Levels - 3 A-Levels, Grades A*-C
Stoke-on-Trent Sixth Form College
09.2015 - 06.2017
GCSEs - 10 GSCE Grades, A*-C
Haywood Academy
09.2010 - 06.2015
Skills
- Proficient in databases, including MySQL, PostgreSQL, and BigQuery
- Skilled in Microsoft Office 365 Suite (Excel, Access, Word, etc)
- Experienced in Adobe Suite (Illustrator, Photoshop)
- Familiar with CRM tools such as Zoho and Salesforce
- Competent in data visualisation using Retool, Looker Studio, and Tableau
Technical Skills:
- Highly analytical, organised, and detail-oriented
- Resilient and adaptable, thriving under pressure
- Collaborative team player with strong interpersonal skills
- Proactive problem solver with a determination to succeed
- Dependable, honest, and committed to continuous learning
Personal Attributes:
Achievements
- Employee of the Month – (AO)
- Partner of the Month – (Ageas Group)
- 100% ICS Compliance – (Carphone Warehouse)
- Most Improved Colleague of the Month – (Travelex)
- 'Prefect' Award – (Educational Achievement)
References
References available upon request.
Timeline
Data & Reporting Administrator
Asset TV
04.2023 - Current
Client Data Analyst
Reach Plc
01.2023 - 04.2023
Junior Commercial Analyst
AO
05.2022 - 01.2023
Quality Administrator
AO
08.2021 - 05.2022
Client Support Advisor
AO
02.2020 - 08.2021
Sales Consultant
Carphone Warehouse
07.2019 - 02.2020
Insurance Consultant
Ageas Group
06.2017 - 03.2018
Travel Money Advisor
Travelex
08.2016 - 06.2017
A-Levels - 3 A-Levels, Grades A*-C
Stoke-on-Trent Sixth Form College
09.2015 - 06.2017
GCSEs - 10 GSCE Grades, A*-C
Haywood Academy
09.2010 - 06.2015
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