Summary
Overview
Work history
Education
Skills
Languages
Certification
Hobbies
Timeline
Generic

Ashwini Venkatesh

Hitchin,Hertfordshire

Summary

As an ambitious and detail-oriented International Business Management student, I bring a solid foundation in global business practices, cultural awareness, and strategic management.
Eager to leverage my academic and practical knowledge, I am seeking an opportunity to contribute to a dynamic international business team.
My adaptability, strong communication skills, and proficiency in multiple languages contribute to my effectiveness in multicultural business environments. I am confident that my passion for global business, coupled with my analytical skills, make me a valuable asset in driving success in the ever-evolving landscape of international business management.

Overview

3
3
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Claims associate

Legato Health Technology
Bengaluru, India
2020.12 - 2021.03

By working in Legato Health Technology the skills gained are managerial skills
Time management
Pro - Activeness, working towards the end goal effectively and efficiently.
As a Claims Associate my job role was to process the claims that were transferred into my bin
I used to have daily, weekly, monthly targets to achieve.
I am trained on how to use NASCO tool for auditing the claims.
My job in Legato Health Technology was to process the claims:
As in; I had to look into the edits(errors) present in the claims if any had to analyze the issue and solve those edits before the given deadlines.

Technical support analyst

IBM
Bengaluru, India
2021.06 - 2022.08

As a Technical Support Analyst in IBM;
I have gained enough confidence and knowledge about vivid things, i was able to improve my soft skills and my communicational skills.
During my tenure in IBM, our client or the client we suppported was KPMG UK; I used to resolve the IT related issues of KPMG UK employees
This job role made responsible and target oriented which helped me thrive and gain deep knowledge about the particular job i was doing during my tenure.
Which helped me win the "Best Performer of the Month Award thrice.
I was trained to use the tools like, Five9, SAP, ServiceDesk(SNOW), Global ServiceDesk (Global SNOW), eAudit tool.
My job role was to:
Analyze the issue
Resolve the issue
Help the customers with a permanent or temporary resolution via calls, chats and emails.
Log the tickets and all the data collected regarding the issue in the ticket logging tool,
Maintaining the records of all the tickets

Exam Aministrator

Adecco
Whittlesford, Cambridgeshire
2023.05 - 2023.08

Adecco
This particular job role as an Exam Administrator helped me become more confident and responsible enough. During my tenure in Adecco; our client was Cambridge University.

I was trained to use tools like SAP HANA, SAP BOBJ, SAP( ERP, BWP, NWP), Zendesk

Here we were handling the answer sheets of a particular English Language Test called "Young Learners English"
Here my job role was to make sure all the answer sheets of various students from different parts of the world was checked properly
To make sure the results were released on time

Results Processing:
Input examination and assessment results onto the Management Information System, maintaining accuracy and confidentiality.
Issue candidates' results and certificates received from the Awarding Bodies.
Data Entry and Documentation:
Process examination and assessment entries onto the Management Information System, maintaining accurate records.
Ensure proper storage and organization of documentation related to exams.

Insider

Dominos
Hitchin, Hertfordshire
2023.09 - Current

In Dominos, as an insider I have learned managerial skills and time management, and work as team together to achieve the goal.
I have learned to be Pro Active and take up the best decisions which would help to tackle the situation
Learnt communication Skills and handling customers.
Achieved all the short term and long term goals.
Learnt to manage the stocks and inventory.

Education

Certificate of Higher Education - PUC (PCBC - Physics, Chemistry, Biology, Computer)

Sri Chaitanya Techno School
Bengaluru, India
2015.04 - 2017.04

Bachelor of Business Administration - Finance

New Horizon College
Bengaluru, India
2017.07 - 2020.10

Master of Science - International Business Management

Anglia Ruskin University, Peterborough
Peterborough
2023.01 - 2024.05

Skills

    Time Management
    MS Office
    MS Excel
    NASCO
    Zendesk
    SNOW
    GSNOW
    SAP HANA
    SAP BOBJ
    SAP ERP, NWP, BWP
    Problem-Solving
    Relationship Building
    Critical Thinking
    Teamwork and Collaboration
    Task Prioritization
    Customer Support
    Problem Solving
    Incident Management
    Software Installation
    Ticketing Systems
    Application Support

Languages

English
Fluent
Hindi
Fluent
Kannada
Native
Telugu
Fluent
Tamil
Advanced
Marathi
Advanced

Certification

Certificate of Achievement in Stock Market Basics Quiz.
Certificate of Participation in Futurepreneur 2018.
Certificate in Green Olympiad
Certificate in National Science Olympiad.

Hobbies

My Hobbies are:

Singing

Writing

I have been part of few anthologies as co author namely: Weaving Imaginations, Stardust, Melodies and Harmonies.

Travelling

Reading Novels.

Timeline

Insider

Dominos
2023.09 - Current

Exam Aministrator

Adecco
2023.05 - 2023.08

Master of Science - International Business Management

Anglia Ruskin University, Peterborough
2023.01 - 2024.05

Technical support analyst

IBM
2021.06 - 2022.08

Claims associate

Legato Health Technology
2020.12 - 2021.03

Bachelor of Business Administration - Finance

New Horizon College
2017.07 - 2020.10

Certificate of Higher Education - PUC (PCBC - Physics, Chemistry, Biology, Computer)

Sri Chaitanya Techno School
2015.04 - 2017.04
Ashwini Venkatesh