Ashwini Shinde

Belfast

Summary

Analytical and process-driven Operations Professional with 3+ years of experience in high-pressure, SLA-governed environments. Proven expertise in Root Cause Analysis (RCA), lifecycle management, and cross-functional collaboration. Adept at identifying operational bottlenecks and implementing data-driven solutions to improve workflow efficiency. Strong background in maintaining data integrity and technical documentation within the healthcare and financial services sectors. Committed to high attention to detail and a "can-do" attitude toward process optimization and automation.

Overview

years of professional experience

Certification

Work History

Operation Analyst and Admin

Davita UK

Bournemouth

08.2025 - 03.2026

Data Investigation: Analyzing transaction reports to find "breaks" or errors (e.g., why a payment didn't go through).
Process Improvement: Identifying "bottlenecks" in a workflow and suggesting automation or new SOPs (Standard Operating Procedures).
SLA & Performance Tracking: Monitoring team targets to ensure services are delivered on time.
Risk & Compliance: Ensuring all actions follow banking regulations and internal audit rules to protect the firm’s reputation.
Reporting: Creating dashboards or Excel reports for management to show "health" metrics of the business.
Record Keeping: Maintaining high-integrity databases, filing systems, and documentation.
Stakeholder Liaison: Acting as the "bridge" between departments—scheduling meetings, handling correspondence, and directing queries to the right teams.
Asset & Resource Management: Tracking equipment, managing vendor invoices, and ensuring the team has the tools they need.
Workflow Support: Handling the "inputs" of a process—verifying data entry, matching invoices, and preparing documents for the Analysts to review.
Time & Priority Management: Managing calendars and ensuring deadlines for reports or filings are met.

Administration & Operations Support

M.B.S Fabrication

Bournemouth

08.2019 - 01.2020

Asset Management: Maintained high-integrity records for specialized equipment and vendor data.
Operational Tracking: Gained insight into production tracking and vendor quoting within a fast-paced manufacturing environment.

Application Support Engineer

Trimax IT Infrastructure

Mumbai

07.2014 - 01.2016

Incident & Problem ManagementTroubleshooting: Investigating "bugs" or system errors reported by users.
Root Cause Analysis (RCA): Not just fixing the immediate error, but figuring out why it happened so it doesn't happen again.
Ticket Management: Using tools like Jira or ServiceNow to track issues and ensure they are resolved within SLAs (Service Level Agreements).
Technical Maintenance & MonitoringSystem Health Checks: Monitoring servers and databases (like SQL, Azure, or AWS) to ensure the application is performing optimally.
Deployments & Patching: Coordinating software updates and security patches with the dev team to keep the system secure.
Database Management: Running queries to verify data integrity or fix corrupted records.
Liaison & CommunicationInternal Liaison: Explaining technical "bugs" to developers in a way they can fix, and explaining "fixes" to non-technical users in a way they can understand.
Documentation: Creating SOPs (Standard Operating Procedures) and KB articles so other team members know how to fix recurring issues.
Quality Assurance (QA) SupportBug Reproduction: Testing the application in a "sandbox" or test environment to see if you can recreate the error the user reported.
UAT Support: Assisting users during "User Acceptance Testing" when a new feature is being launched.
Access & Security ManagementUser Provisioning: Managing who has access to the application via Active Directory or O365.
Compliance: Ensuring the application meets company security standards and audit requirements.

1st Line Support Engineer

Shivray Co-op Credit Society Ltd