Summary
Overview
Work history
Education
Skills
Websites
Certification
Timeline
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Ashwini Gnanaprakasam Ragavendran

Leeds,UK

Summary

Motivated and ambitious graduate with a Master’s in Management and practical experience in customer service, sales, and data analytics. Demonstrated ability to build strong client relationships, conduct comprehensive market research, and drive business growth. Possesses strong analytical and problem-solving skills, with a track record of optimizing customer experiences and enhancing operational efficiency. Eager to leverage leadership, communication, and client-focused skills in the Relationship Management Graduate Programme at NatWest

Overview

5
5
years of professional experience
1
1
Certification

Work history

Data Analytics Trainee

MedTourEasy
05.2024 - 06.2024
  • Reduced misdiagnosis rates by 15% through detailed patient data analysis
  • Improved team efficiency by 20% by streamlining data management processes.

Customer Service Advisor

Tesco
06.2023 - 01.2024
  • Assisted over 80 customers daily, resolving 95% of issues on the first contact, improving service feedback by 15%
  • Processed 200+ transactions daily with 99.5% accuracy, reducing payment errors.

Course Representative

University of Leeds
09.2022 - 09.2023
  • Represented over 200 international students, communicating their feedback to faculty and improving academic experiences by 20%
  • Organised integration events, helping 150+ students adjust to university life, contributing to a more inclusive environment
  • Advocated for student needs, leading to enhanced access to academic resources and improved student support services.

Customer Service Team Member

KFC
10.2022 - 05.2023
  • Managed over 100 customer orders per shift with a 99% accuracy rate, improving service efficiency by 15%
  • Trained and supervised a team of 9+ staff, increasing shift efficiency by 98%.

Co-Founder & Manager

Beyond Signature Salon
09.2019 - 08.2022
  • Grew client retention by 25% and increased monthly revenue by 20% through targeted marketing and exceptional customer service
  • Reduced operational costs by 10% by optimizing resources and improving appointment scheduling
  • Led a team of 8, achieving a 98% customer satisfaction rate.

Sales & Marketing Intern

Shine Project
07.2020 - 08.2020
  • Increased customer engagement by 15% through targeted marketing campaigns
  • Conducted market research and identified key sales opportunities, boosting lead generation by 10%
  • Supported client meetings, contributing to successful pitches and customer retention.

Education

MSc Management -

University of Leeds
Leeds, UK

BTech in Electronics and Communication Engineering -

SRM Institute Of Science and Technology
Chennai, India

Skills

  • Customer Relationship Management
  • Sales & Marketing Strategy
  • Data Analysis & Reporting (Excel, Google Analytics, SPSS, PowerBI)
  • Risk & Credit Management
  • Digital Literacy & CRM Tools (Salesforce)
  • Team Leadership & Collaboration
  • Project Management
  • Problem Solving & Critical Thinking

Websites

Certification

  • Financial Markets Certification by Shine projects
  • Google Data Analytics Professional Certificate
  • Customer Service Excellence Training

Timeline

Data Analytics Trainee

MedTourEasy
05.2024 - 06.2024

Customer Service Advisor

Tesco
06.2023 - 01.2024

Customer Service Team Member

KFC
10.2022 - 05.2023

Course Representative

University of Leeds
09.2022 - 09.2023

Sales & Marketing Intern

Shine Project
07.2020 - 08.2020

Co-Founder & Manager

Beyond Signature Salon
09.2019 - 08.2022

MSc Management -

University of Leeds

BTech in Electronics and Communication Engineering -

SRM Institute Of Science and Technology

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Ashwini Gnanaprakasam Ragavendran