ASHVIKA NIROCH
Redhill,United Kingdom
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
11
11
years of professional experience
Work history
Assistant Accountant
BBK Partnership
South Croydon
2024.10 - 2026.07
- Manage a portfolio of over 100 clients, providing professional customer service and building strong working relationships.
- Respond promptly to client and HMRC enquiries, resolving issues professionally and efficiently.
- Prioritise multiple deadlines while maintaining excellent attention to detail and accuracy.
- Work collaboratively with colleagues and offshore teams to deliver high-quality work.
- Handle confidential information responsibly while maintaining high professional standards.
- Support bookkeeping, payroll and administrative tasks where required.
Accounts & Tax Assistant
Simpson Wreford & Partners
Croydon
2024.03 - 2024.09
- Processed daily financial transactions accurately while maintaining organised records.
- Investigated and resolved customer and payment queries efficiently.
- Worked collaboratively with colleagues to improve processes and deliver excellent service.
- Prioritised multiple tasks while consistently meeting deadlines.
Business Banking Specialist
Metro Bank
Clapham Junction, Wandsworth
2019.12 - 2023.05
- Delivered excellent customer service to business and personal customers in a busy branch environment.
- Processed financial transactions accurately while maintaining strict security and compliance standards.
- Built positive relationships with customers by understanding their needs and providing suitable solutions.
- Worked towards individual and team performance targets in a fast-paced environment.
- Trained and supported new colleagues on systems and procedures.
- Used initiative and problem-solving skills to resolve customer enquiries efficiently.
Retail Assistant
Primark
Croydon
2015.07 - 2016.07
- Delivered exceptional customer service in a busy retail environment.
- Operated tills and processed cash and card payments accurately.
- Replenished stock to maintain product availability and attractive displays.
- Assisted with stock counts and inventory checks.
- Maintained high standards of visual merchandising throughout the store.
- Assisted customers in fitting rooms while maintaining store presentation and organisation.
- Worked collaboratively with colleagues to ensure excellent customer service and maintain store standards.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
Education
Professional Qualification -
BSc - Accounting and Finance
University of Surrey
Guildford, SurreySkills
- Customer Service
- Communication
- Teamwork
- Till Operation & Cash Handling
- Stock Replenishment
- Stock Counting
- Visual Merchandising
- Problem Solving
- Organisation
- Time Management
- Attention to Detail
- Working Under Pressure
- Reliability & Accountability
Timeline
Assistant Accountant
BBK Partnership
2024.10 - 2026.07
Accounts & Tax Assistant
Simpson Wreford & Partners
2024.03 - 2024.09
Business Banking Specialist
Metro Bank
2019.12 - 2023.05
Retail Assistant
Primark
2015.07 - 2016.07
BSc - Accounting and Finance
University of Surrey