Ashura Mohamed
Glasgow,United Kingdom
Summary
Experienced professional with expertise in decision making, management, and communication. Proven track record in team collaboration, problem solving, and data analysis. Proficient in Microsoft Office, presentation software, and statistical tools. Recognized for leadership and ability to maintain composure under pressure.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
KYC Onboarding Manager
Goodman Masson (Nomura Bank- Contract)
London
11.2023 - 09.2025
- Presented regular reports on KYC onboarding to senior management, highlighting challenges encountered.
- Ensured effective communication with customers to obtain required documentation for KYC.
- Provided continuous training to staff regarding KYC policies and procedures.
- Supported audits by supplying necessary documentation related to KYC processes.
- Implemented changes for process improvements in KYC onboarding efficiency.
- Developed incident response protocols for handling KYC-related breaches.
- Kept informed about global KYC regulations and emerging risks.
- Led a team of KYC analysts, overseeing accurate execution of due diligence checks.
Senior KYC Analyst- Remediation
Aston Carter (Royal Bank of Scotland International- Contract)
Edinburgh
01.2023 - 04.2023
- Conducted comprehensive Sanctions, PEP, and Adverse Media screenings per organisational policies.
- Ensured protection against financial crimes, including money laundering and fraud.
- Executed thorough CDD and EDD checks on corporate clients, focusing on KYC processes.
- Performed risk assessments for high-risk customers, advising senior management on relationship decisions.
- Led AML evaluations, providing insights on trigger events and relationship management options.
- Applied CDD/EDD analysis across various legal entities and sectors, emphasising local Luxembourg clients.
- Managed client communication regarding remediation requirements clearly and compliantly.
- Identified process improvement opportunities within remediation functions to enhance efficiency.
Client Onboarding & Regulatory Services KYC Associate
Morgan Stanley-Permanent
Glasgow
02.2022 - 11.2022
- Supported Directors in conducting daily huddles, ensuring task completion and KPI tracking.
- Reported necessary escalations and process changes to senior management.
- Assisted Directors in managing a team of 10 Associates and Junior Analysts through casework.
- Conducted research and prepared files, including public due diligence checks and EDD signoffs.
- Identified high-risk entities, sources of wealth, and potential PEP clients during CDD checks.
- Reviewed KYC/CDD/EDD documentation for compliance with regulatory requirements.
- Liaised with internal and external stakeholders to update team policies reflecting regulatory changes.
- Trained and mentored junior analysts while participating in fund-raising initiatives as a social committee member.
KYC/CDD Business Analyst
Resource Solutions & Reed (KPMG -Contract)
Glasgow
11.2020 - 02.2022
- Managed customer query management as first point of contact for business profile reviews.
- Assisted customers with portal registration and confirmed mobile numbers and usernames.
- Ensured compliance with Data Protection and GDPR through call authentication.
- Liaised with Case Resolution Team and Analyst Support on case progress updates.
- Guided customers in completing Declaration of Beneficial Ownership and Declaration of Ownership Structure Chart forms.
- Updated primary contact details and correspondence addresses as requested by Relationship Managers.
- Conducted risk assessments for high-risk customers, advising senior management on relationship decisions.
- Presented recommendations on relationships involving Politically Exposed Persons after thorough risk evaluations.
Project Assistant Volunteer
African Relief Support Charity
Glasgow
01.2021 - 12.2021
- Delivered essential resources to community members, enhancing local support initiatives.
- Liaised with sponsors to facilitate distribution of essentials to wider community.
- Maintained long-term relationships with vulnerable populations, including asylum seekers and low-income families.
- Collaborated with chairman to plan, organise, and execute beneficial community projects in Glasgow.
PPI IR Data Analyst
RFS (Clydesdale Bank -Contract)
Glasgow
05.2019 - 02.2020
- Reviewed and managed end-to-end Payment Protection Insurance cases, adhering to FCA and FOS guidelines.
- Collated case data promptly, providing relevant outcomes using DARA and CDRS systems.
- Updated case outcomes and communicated reviews through letters and spreadsheets with CDRS and DG Checklist.
- Maintained quality standards to ensure consistent delivery in line with KPIs through team performance goals.
- Requested documentation from third-party companies to analyse potential PPI products for customers and CMC requests.
- Analysed in-house process maps and procedures for effective PPI case management.
- Conducted KYC and CDD reviews on existing customers to ensure compliance with financial crime regulations.
- Acknowledged, logged, and assigned PPI complaints per company and FCA procedures.
Fraud Analyst & Investigator
Grovelands (Tesco Bank- Contract)
Glasgow
11.2018 - 03.2019
- Conducted comprehensive investigations into fraud and anti-money laundering cases.
- Identified financial crime trends using advanced fraud detection and reporting systems.
- Analysed savings and personal current accounts to combat identity fraud and account takeover.
- Managed and prioritised caseloads while investigating fraud alerts thoroughly.
- Performed checks to detect fraudulent trends and recover funds from fraudsters.
- Reviewed customer profiles through regular AML, KYC, and CDD checks for compliance.
- Collaborated with financial crime teams and external entities to support investigations.
- Logged customer complaints efficiently while providing multi-channel product support.
Complaints Handler/Customer Service Administrator
Kelly Services (Santander Bank)
Glasgow
02.2008 - 02.2009
- Executed data entry and processing for customer accounts, including deposits and withdrawals.
- Investigated complaints, drafted reports, and resolved issues to improve customer satisfaction.
- Processed welcome packs and maintained accurate records while managing document sorting.
- Handled inbound and outbound calls to resolve enquiries efficiently.
- Applied KYC/AML principles within retail and business banking sectors.
- Developed high standards to ensure KPIs were consistently achieved through team monitoring.
Education
MSc - International Business Management with Project Management
Heriot-Watt University
09.2017 - 11.2018
MA (Hons) - Business Management with Enterprise
Heriot-Watt University
09.2008 - 06.2016
Certificate - Business Administration
West London College
09.2007 - 12.2007
Skills
- Decision making
- Management skills
- Communication and interpersonal skills
- Team collaboration
- Problem solving and computing
- Data analysis and reporting applications
- Fraud customer relationship management
- Data stewardship
- Microsoft Office Suite
- Presentation software expertise
- Statistical analysis tools
- Cloud computing services
- Operational excellence strategies
- Team building
- Leadership
- Calm under pressure
- Problem-solving
Certification
Global Financial Compliance, Chartered Institute of Securities & Investments, to be scheduled
Custom
- Marketing Perspective Assignment – our group won the best unique service idea and presentation competition.
- Business Venturing: our group was among the top five finalists listed in the Business Venturing Competition.
Affiliations
- charitable work, hiking and cooking
Timeline
KYC Onboarding Manager
Goodman Masson (Nomura Bank- Contract)
11.2023 - 09.2025
Senior KYC Analyst- Remediation
Aston Carter (Royal Bank of Scotland International- Contract)
01.2023 - 04.2023
Client Onboarding & Regulatory Services KYC Associate
Morgan Stanley-Permanent
02.2022 - 11.2022
Project Assistant Volunteer
African Relief Support Charity
01.2021 - 12.2021
KYC/CDD Business Analyst
Resource Solutions & Reed (KPMG -Contract)
11.2020 - 02.2022
PPI IR Data Analyst
RFS (Clydesdale Bank -Contract)
05.2019 - 02.2020
Fraud Analyst & Investigator
Grovelands (Tesco Bank- Contract)
11.2018 - 03.2019
MSc - International Business Management with Project Management
Heriot-Watt University
09.2017 - 11.2018
MA (Hons) - Business Management with Enterprise
Heriot-Watt University
09.2008 - 06.2016
Complaints Handler/Customer Service Administrator
Kelly Services (Santander Bank)
02.2008 - 02.2009
Certificate - Business Administration
West London College
09.2007 - 12.2007