
I started my motor trade experience at carnel motor group,their ongoing training was second to none,I attended courses throughout my sixteen years with them where I started as trainee sales and then running the busiest used car site within the group,at this time we was averaging 130 cars per month with respectable profit per unit from the car and additional items obviously creating more revenue for the department whilst maintaining customer satisfaction,over seeing 9 salesmen and 4 administration staff very busy department,we all worked extremely hard month in and month out to hit are targets which we did consistently.
The job of retailing cars have changed quite a lot over the years in a number of ways,but their is one crucial part which in my opinion is customers buy of people who they get on with,quite simple really and if you focus in relationship building during the sales process your half way there.