Ashrith Kumar Mukka

Sales and Profits
Handling 4CR Net Revenue per month with Complete Southern Part of India with 3 cities, with 14 Locations and 5 Brands.
Also looking after core operations executions along with the Corporate Sales for the complete region.
Generated Corporate Leads given min 35Lakh+ Business in both calendar year.
Initiated Bulk Order Stamp activity and generated min 3Lakh+ Revenue on monthly basis.
Improved region profitability by 6% positive from working tenure at region by strongly controlling on Operations and Improvement on Sales.
Improved Region Growth Topline and SSSG (YoY) by 18% Every Quarter FY23-24.(Q1 to Q2 and Q2 to Q3)
Monitored and Improved the Channel Wise Growth (Dine In, Delivery and Take Away) for the Outlets in Region.
Improved Operational EBIDTA from Negative to Positive Outlet Wise and Region Wise, (ZERO Negative SOI outlets in region)
Fixed Controllable Expenses of Outlets by Closely monitoring on Line Item wise and improved Efficient usage.
Initiated the Partnership Programme with B2B Corporate Food Delivery Companies and added additional sales to region (Work Food, HungryKart)

Customer Experience
Reduced Customer Complaints on Aggregators (Swiggy and Zomato) to less than 0.8% from 1.2%(Monthly)
Delivery Ratings are Improved at the Best 4.2+ on all brands and all aggregators.
Minimized the Categorized Complaints for Item Mix-up and Incomplete Complaints to less than 0.01% on overall Transactions.
Received Best Corporate Feedbacks from MNC’s on Executing the Expectations of Clients (Dr Reddy’s, Stonex, Birlasoft, Illuminisoft Pvt Ltd etc)
Part of Pre-Opening Team of Hyderabad with 9 Locations and built complete team and received Award of "Best Delivery Chain- Biryani Category" for Hyderabad Region by Times Awards.
Improved Dine In Guest Expereince acorss the region and maintained 4.3+ rating on Dine In Experience
Worked on KPT and MFR, Reaction times in Kitchen and improved on Speed of Service and Visibility on Online Aggregators.
Trained and Executed Best Customer Experience Strategies and Customer Recovery Processes within the Team Leads.

People
Worked on Best People Practices and able to control the attrition less than 6% for the region.
Implemented Outlet Leaders Recognition Programme (Dumdaar Champions) and continued to recognize the Outlet Leaders.
Increased People Motivations apart from Company’s Policy, implemented ZERO Cost Recognition Programme.
Developed People from the scratch level to Supervisor roles within the Organization.
Regular Meetups with the Team on Monthly Performances and Quarterly Performances and enhanced the People Performance.
Taken Tough Calls basis the Employees Behaviors in cases out of Company’s Code of Conduct Policy’s.
Implemented Organization Employee Benefit programme’s and ensuring its accessed by 100% to the employees.

Cross-Functional Teams
Managed Cross-Functional teams like HR, Training , Quality Assurance, Maintanance, SCM, IT and Corporate Sales.
Improved the Outlet Operations Efficiency Support System by Coordinating and managing the Support Departments
Looked after Local Legal Authorities, Landlords, and other officials requirements for the Smooth Business Operations.

Other Activities and Achievements:
Have conducted 2 – Corporate Social Responsibility activities around sustainability within the regional level.
Merged the additional brands within the outlet and continuously worked on Operational Efficiency and improved Employees Productivity.
Maintained High Standards of Self Discipline and Work Ethics, and continuously worked on KPIs helped me to promote consecutively 2 years.
Promoted Consecutive two Performance Reviews from Area Manager to Zonal Manager (Regional Manager)
Worked with senior management to develop long-term strategic plans for market expansion and growth within the region.(opened new brands within the Outlet and New Locations in Bengaluru)
Analyze market trends and competitors, identifying opportunities to improve market positioning.
Makes the dashboards and present in the Fortnight and Monthly Review Meetings.

• Handles Volume of 1.8CR per Quarter with 90 people reporting in 3 Major Locations).
• Complete responsibility of my area kitchens for the Sales, Customer satisfaction, Ops Excellence and Profits.
• Helping the Kitchen team on root cause of any parameter to achieve
• Guide coach and make an plan for the restaurant to reach its individual goal.
• Working with CDOs of the Kitchen and over coming on the issues that kitchen is facing.
• Diagnosing the problem, at every area and understanding of areas of improvement and prepare a plan and execute the plan accordingly.
• Driving Delivery Excellence with \Optimizing Employee cost and Improving on KPIs.
• Proactive plan and implementation for Operations obstacles.
• Creating SOP driven culture and able to maintain Standards for long term sustainability.
• Able to make the reports for the area and region (35 Kitchens) and understands and make all Leaders to be driven on data basis.
• Working with 3rd Party Vendor and aligning them towards Our Working Culture and able to drive results.
• Creating the Dashboards as required and focus on priorities and able to analyze and take decisions basis the data.

• Have worked 1 year with Fonce Café from the pre opening, setting up café, Menu, Employee Hiring, Overcoming Ops Challenges etc.
• Have onboarded the POS System, Complete Team, and designing flow of Operations for the café.
• Defining SOPs of Quality, Menu Management, Menu Costing, Vendors Management, Inventory Management, Case studies on costings, Guest Management, Events Celebrations, Special Occasions etc.

• Handled 3 Multi Site Corporate Cafe's for the Cognizant Client with Employee Capaicty over 8000.
• Dealt with vendor Management, Client Relationships, Facility Management, and HSEQ.
• Operationally made it efficient, and improved on Quality, and made it succeeded in providing more variety.

• Achieved the First Restaurant with Positive Comps in the entire Region for 4 Quarters in FY- 2016
• Achieved Best Performed Store for 3 times ConsecutivelyMaintained CSO at 0% for the Consecutive 12 months at High Volume Restaurant.
• Attrition is controlled in single digit for the entire year.
• Made the Restaurant as Pilot Restaurant, for any new launches it has become preferred store.