Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Ashritha Madipelly

London,United Kingdom

Summary

Highly skilled professional with expertise in cash handling, delegation, and team collaboration. Demonstrates exceptional adaptability and flexibility, coupled with strong conflict resolution and time management abilities. Proficient in interpersonal communication, financial forecasting, and compliance understanding. Dedicated to delivering outstanding customer service with a keen attention to detail. Quick learner and multitasker committed to achieving excellence in all tasks undertaken.


Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.


Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.


Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.


I believe Extending a little compassion and understanding can go a long way in turning a difficult situation into a positive one. Approach difficult customers with empathy, actively listen to their concerns, and work together to find a resolution.



Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work History

Customer Service Manager

LADBROKES
Hackney
07.2024 - 12.2024
  • Company Overview: A Leading betting and Gaming company
  • The primary responsibility is to oversee the daily operations of the retail betting shop while ensuring exceptional customer service standards
  • Key duties include managing a team of staff, handling customer inquiries and disputes, maintaining compliance and gambling regulations, and driving sales performance
  • Ensure adherence to gambling regulations, age verification, self-exclusion policies and licensing requirements
  • Manage cash handling processes, including balancing tills, preparing bank deposits, and monitoring financial discrepancies
  • Track shop performance metrics and analyze data to improve profitability
  • Upsell products and services such as multi-bets, promotional offers, and online betting options
  • Collaborate on local marketing strategies to drive foot traffic and repeat business
  • Address customer complaints and handle escalations professionally
  • Resolved complaints efficiently, fostering customer loyalty.
  • Implemented training programmes, enhancing team capabilities.

Customer Service Associate

AMAZON
Hyderabad
10.2020 - 12.2021
  • Customer service Associate with one year of hands-on experience in addressing client inquiries, resolving issues, and ensuring customer satisfaction
  • Proven ability to handle high-pressure situations and improving team performances and service consistency
  • Processed orders, returns, and exchanges efficiently, ensuring accurate documentation and customer follow-up
  • Managed high volume (over 100) of inbound and outbound calls, maintaining high level of professionalism and courtesy through effective multitasking
  • Collaborated with sales and technical support teams to address customer needs and ensure a seamless customer experience
  • Facilitated smooth transactions with keen attention to detail.
  • Prioritised tasks effectively for optimal productivity during peak hours.
  • Implemented feedback from customers to improve service delivery standards.
  • Maintained high level of patience when dealing with difficult customers, resulting in peaceful resolutions.
  • Consistently met set targets without compromising quality of service.

Education

Master of Business Administration - Professional Experience

York St John University
London
01.2022 - 04.2024

Bachelor of Technology - Civil Engineering

Malla Reddy Institute of Technology And Sciences
Hyderabad
08.2015 - 05.2019

Skills

  • Cash Handling
  • Delegation
  • Team Collaboration
  • Adaptability & Flexibility
  • Conflict Resolution
  • Time Management
  • Interpersonal Communication
  • Financial Forecasting
  • Compliance understanding
  • Customer Service
  • Attention to Detail
  • Quick Learner
  • Multitasker

Languages

English
Fluent
Telugu
Native

Affiliations

  • Games
  • cooking
  • Music

Timeline

Customer Service Manager

LADBROKES
07.2024 - 12.2024

Master of Business Administration - Professional Experience

York St John University
01.2022 - 04.2024

Customer Service Associate

AMAZON
10.2020 - 12.2021

Bachelor of Technology - Civil Engineering

Malla Reddy Institute of Technology And Sciences
08.2015 - 05.2019
Ashritha Madipelly