Ashrafur Rahman

• Conducted training and conducted pilot sessions to ensure SME's workstream leads, change partners and stakeholders
• Created training materials for multiple specialities such as Inpatient, Outpatient, ED, Theatres
• Developed and maintained an online training portal that enabled employees to access training resources from any device
• Developed training materials and conducted training sessions that improved client adoption and usage of products and services.

• Mentor and coach junior trainers, helping them improve their training techniques and subject matter expertise.

• Monitor the progress of trainees and track their skill development over time.

• Liaise with key stakeholders, change partners, and subject matter experts during system implementations to create and execute comprehensive training plans.

• Provide one-on-one or small-group training for employees who require personalized assistance or additional support.

• Ensure that training content aligns with company policies, procedures, and security protocols.

• Training and understanding the system from the end user's perspective
• Ensuring all Lesson Plans have been updated correctly and end users are being taught the correct workflows
• Providing Go-Live support
• Deliver classroom training sessions for all staff within the hospital
• Delivering one to one training sessions for staff after Go-Live
• Supporting end users with queries and issues during Go-Live

• And coach junior trainers, helping them improve their training techniques and subject matter expertise
• Monitor the progress of trainees and track their skill development over time
• Liaise with key stakeholders, change partners, and subject matter experts during system implementations to create and execute comprehensive training plans
• Provide one-on-one or small-group training for employees who require personalized assistance or additional support
• Ensure that training content aligns with company policies, procedures, and security protocols
• Installing Windows 10 with HORIZON and managing devices such as laptops, desktops, mobile devices, and tablets
• Asset tagging new hardware and updating master spread sheets
• Setting up wards, training rooms and offices within the hospital replacing old hardware with new updated devices
• Supporting the project manager with various other day to day activities

• Delivered refresher training on Cerner to support with successful go-live
• Supporting end users with updating patient's demographics, patient's notes, changing GP details and booking appointments
• One to one training sessions with admin staff on how to register new patients and changing contact details for existing patients
• Creating Cerner support guides for user on how to send task, Referrals and Discharge.