Ashraful Alam
Stoke on Trent
Overview
3
3
years of professional experience
Work History
Air travel agency manager
Impress Air travels Ltd
Dhaka
02.2019 - 08.2022
- Sold travel products and tour packages online and offline to potential clients.
- Maintained excellent customer satisfaction by updating clients on holiday bookings, changes and latest offers.
- Received and resolved customer complaints escalated by staff.
- Actioned customer feedback to promote continued service improvement.
- Collaborated with team members to achieve target results.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Coordinated logistics for tours, including transportation, accommodation, and activities, to meet client expectations.
- Inspected resorts and hotels to assess accommodations, quality and suitability for clients.
- Issued tickets, collected payments and provided invoices to finalise travel bookings for clients.
- Managed bookings and reservations efficiently, guaranteeing smooth travel arrangements for all participants.
- Communicated with airlines and hotels to schedule bookings and obtain confirmation for customers.
- Monitored staff performance and developed improvement plans.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Developed comprehensive business plans, outlining strategies for revenue growth and cost reduction.
Education
Bachelor of Science - Computer Science
Bsc in Computer Science
01-2020
Master of Science - Computer Networking and security
Staffordshire University
Stafordshire07-2024
Skills
- Booking management and ticketing systems
- Sales management and decision making
- Team leadership and employee evaluation
- Computer literacy and general administration
- Team collaboration
- Problem solving
Languages
Hindi
Intermediate
B1
English
Advanced
C1
bangla
Advanced
C1
Chinese (Mandarin)
Elementary
A2
Timeline
Air travel agency manager
Impress Air travels Ltd
02.2019 - 08.2022
Bachelor of Science - Computer Science
Bsc in Computer Science
Master of Science - Computer Networking and security
Staffordshire University