ASHRAF AZAD
City of London,City of London
Summary
Dedicated, compassionate and emphatic customer service agent who shares outstanding interpersonal skills to boost sales and resolve queries. Delivers exceptional customer experience to build loyalty and retention. Seasoned Police officer with 16 years background in law enforcement. Adept at upholding criminal and common laws. Dedicated to preserving peace and preventing crime.
Overview
19
19
years of professional experience
Work history
Customer Service Agent
Tower Food & Wine
London, London
2021.11 - Current
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Acted as first point of contact for customer issues and queries.
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Addressed and resolved customer complaints in line with company guidelines and within target timeframes.
- Maximised sales revenue growth by successfully identifying up- and cross-selling opportunities.
Police Officer
Metropolitan Police service (MPS)
London, London
2011.12 - 2021.10
- Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
- Assessed and verified information given in victim and witness statements to improve investigation workflow.
- Produced comprehensive crime reports with meticulous attention to detail.
- Provided visible presence in inner-city areas, deterring crime through on-foot and mobile patrol duties.
- Used proven interview techniques to garner reliable evidence and statements from victims, witnesses and suspects.
- Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
Special Constable (Volunteer Police Officer)
Metropolitan Special Constabulary (MPS - MSC)
London, London
2005.01 - 2011.12
- Improved security and safety of communities, partnering with security agencies to strengthen law enforcement efforts.
- Updated local intelligence systems with incident reports and patrol trends to support cohesive law enforcement.
- Performed high-visibility foot and vehicle patrols across city centre to deter and detect criminals.
- Carried out patrols of allocated pan London locations, providing authoritative presence and reassurance to the public.
Education
ACCA Level 2 - Professional Accountancy (Degree Equivalent)
12.1986
Skills
- Compassion and empathy
- Outstanding customer care
- Complaint resolution
- Law enforcement
- Investigative interviewing
- Crime detection and prevention
- Report writing
- De-escalation strategies
Timeline
Customer Service Agent - Tower Food & Wine
2021.11 - Current
Police Officer - Metropolitan Police service (MPS)
2011.12 - 2021.10
Special Constable (Volunteer Police Officer) - Metropolitan Special Constabulary (MPS - MSC)
2005.01 - 2011.12
Derbyshire University - ACCA Level 2, Professional Accountancy (Degree Equivalent)