Ashoy Ferron

• Ensured compliance with regulations by implementing effective safety procedures.
• Created positive first impressions by warmly welcoming guests.
• Delivered prompt, courteous service to foster repeat business.
• Upheld hygiene levels through strict cleanliness standards in workspace.
• Ensured all tables were stocked with necessary mixers for client orders.
• Handled multiple tables, ensuring client satisfaction and accommodating special requests.
• Assisted bar and kitchen teams, stepping in as barback when required.

Custom Suit Consultation

• Engaged with clientele to assess style preferences, measurements, and fabric choices for tailored suits, ensuring personalized shopping experience.
• -Provided expert advice on fit, style modifications, and features to enhance quality of final products.

Suit Hire Services

• Managed suit hire process from consultation to fitting, ensuring and exceptional experience for customers seeking formal wear for events. Coordinated diverse collection of hire suits, providing guidance on trends and styles suited for various occasions, including weddings and corporate events.
• Oversaw fittings and ensured timely returns, maintaining quality and upkeep of hire stock.

Sales Performance Management

• Monitored and analysed key performance indicators (KPIs) including Average Transaction Value (AVT), Units Per Transaction (UPT), and Customer Conversion Rate (CCR) to drive sales growth.
• Implemented strategies to improve performance metrics, enhancing customer satisfaction and increasing revenue.

Operations and Stock Management

• Maintained & organized inventory of custom suit fabrics and hire options, ensuring availability and timely ordering to meet customer demand.
• Collaborated with production team to guarantee that custom and hire suits were delivered on time and met quality standards.
• Customer Relationship Building
• Developed and maintained strong relationships with customers, encouraging repeat business and referrals through exceptional service.
• Coordinated follow-ups post-purchase and hire to obtain feedback, fostering loyalty and trust in brands.

• Welcoming and host new & old clients while providing exceptional experience
• Addressing client’s needs and questions regarding products including tailoring how long it would take
• Inform clients about Dan John & its history
• Marinating high level of awareness regarding products; what’s new In and what’s best for different occasions
• Driving and exceeding bit group and individual targets
• Exceeding KPI goals set by manager and myself
• Helping clients find their ideal style and fit for garments.
• pining clothes when needed for perfect tailored fit

• Working in various boutique such as Bucherer fine jewellery, Rolex, Gucci and also Christian Louboutin, Prada, Balenciaga and also Selfridges
• Ensuring to have knowledge procedure is in each store and assisting clients when needed
• Making sure to monitor and communicate when there is anything missing
• Singing in and out employees and packages so checking if all cabinets are closed
• At end of everyday checking if all valuables are correctly put away and all draws have been checked

Assisted customers in selecting jewellery, including diamonds and wedding bands.

• Delivered exceptional customer service by addressing queries and guiding informed decisions.
• Demonstrated extensive product knowledge to enhance store presentation.
• Completed two trial days to gain insights into jewellery retail operations.
• Promoted loyalty schemes to customers, enhancing brand loyalty.
• Provided product knowledge to customers for informed purchases.