Ashokkumar Paramasivam
Espoo
Summary
IT Leader with over 15 years of experience in Infrastructure, Telephony, and Global IT Operations. Successfully led technology transformations, including a global migration from Avaya to Genesys Cloud for over 1,000 licenses. Skilled in building high-performing IT teams, optimizing costs, and aligning IT strategies with business objectives. Recognized for delivering innovative solutions and managing complex international IT environments.
Overview
17
17
years of professional experience
5
5
Certification
Work History
Product Owner – IT Telephony
KONE
Espoo
02.2025 - Current
- Defined product vision and strategy for global telephony platforms.
- Prioritized backlog of features and enhancements based on business impact.
- Coordinated global delivery with IT operations, networks, and vendors.
- Enhanced customer experience insights by migrating business services to Genesys Cloud.
- Managed new deployments of Genesys product to frontlines, ensuring seamless integration.
Technical Design Expert – Telephony Platforms
KONE
Espoo
02.2022 - 02.2024
- - Owned end-to-end technical delivery for global Contact Center platforms (KC3, ASK HR, Technical Helpdesk).
- - Led country rollouts, upgrades, and compliance audits in regulated countries.
- - Managed technical partners for seamless global support.
Avaya Professional Consultant
Avaya
03.2021 - 02.2022
- - Designed and deployed Avaya UCaaS solutions on private cloud.
- - Ensured timely delivery, testing, and vulnerability-free builds.
- - Coordinated delivery using automation tools like Jenkins and Maestro.
Senior Lead Administrator – Telephony & Infra
Wipro Limited
, India
04.2017 - 02.2021
- Managed global Avaya and Cisco IPT systems while supporting UC migrations.
- Directed incident, problem, and change management for voice networks.
- Supervised offshore technical team of 12 members to ensure operational efficiency.
- Collaborated with clients and vendors to resolve escalations and persistent issues.
Senior Technical Consultant
Orange Business Services
01.2015 - 01.2017
- Designed Avaya architecture and disaster recovery solutions for diverse customers.
- Supported Telecom and Network infrastructure for HP and International SOS.
- Led L2 and L3 technical teams to enhance operational efficiency.
- Deployed Avaya UC solution across 17 countries with minimal downtime.
Infra Support
Unisys Global
01.2012 - 01.2015
- Oversaw call center operations for Unisys Global, ensuring efficient service delivery.
- Managed in-house L2 support for all global delivery centers to resolve technical issues.
- Coordinated with global telecom providers for break fixes, changes, and maintenance activities.
Telecom Support
I-Gate Global Solutions
01.2011 - 01.2012
- - RBC infra.
Voice Network Support
Accenture
01.2009 - 01.2011
- Provided basic telecom and network support for all facility employees as L1 engineer.
- Coordinated L1 activities with vendors to ensure timely service delivery.
Education
B.E. - Electronics & Communication Engineering
Hindustan College of Engineering
01.2009
Skills
- IT Strategy & Digital Transformation
- Global Telephony (Avaya, Genesys)
- Infrastructure Management
- Business Continuity & Disaster Recovery
- Vendor & Budget Management
- IT Service Management (ITIL, Incident/Change/Problem)
- Stakeholder Engagement & Communication
- Team Leadership & Talent Development
- Product vision
- Backlog management
- Technical delivery
- Risk assessment
- Customer experience
- Vendor management
- Stakeholder engagement
- Problem solving
Certification
- Avaya Certified Implementation & Support Specialist (ACIS, ACSS)
- ITIL v3 Foundation
Websites, Portfolios and Profiles
https://www.linkedin.com/in/ashokkumar-paramasivam-50a50a4b/
Awards
- Bagged multiple awards for collaboration, Customer service
- Wipro Samurai Award (3x)
- Best Team Award – Orange
- Quarterly Best Performer Awards – Unisys
- Top Performer – I-Gate
Projects
Global Avaya → Genesys Cloud Migration: Led migration of 1,000+ licences across multiple regions with phased cutovers and CRM, ITSM, and IoT integrations.
Multiple contact centre deployment projects for various Banking and healthcare customers
Data Center movement projects for S&P Global
Languages
English
Proficient
C2
Timeline
Product Owner – IT Telephony
KONE
02.2025 - Current
Technical Design Expert – Telephony Platforms
KONE
02.2022 - 02.2024
Avaya Professional Consultant
Avaya
03.2021 - 02.2022
Senior Lead Administrator – Telephony & Infra
Wipro Limited
04.2017 - 02.2021
Senior Technical Consultant
Orange Business Services
01.2015 - 01.2017
Infra Support
Unisys Global
01.2012 - 01.2015
Telecom Support
I-Gate Global Solutions
01.2011 - 01.2012
Voice Network Support
Accenture
01.2009 - 01.2011
B.E. - Electronics & Communication Engineering
Hindustan College of Engineering