ASHOK KUMAR KRISHNASAMY

• Drove client engagement and managed the resolution of 50+ critical service escalations per month, resulting in a 15% improvement in Customer Satisfaction (CSAT) levels.
• Led service operations for critical POS and CMS platforms, ensuring 99.9% platform uptime essential for seamless transaction delivery by field sales teams.
• Optimized vendor performance for 3+ key partners, achieving strict 98% SLA adherence and ensuring high-quality service delivery.
• Implemented process improvements that reduced service ticket resolution time by 20% and automated performance dashboards for executive review.
• Ensured operations maintained full regulatory compliance across all service delivery processes.

Executive Assistant to Zonal Head

• Provided direct support to the Zonal Head by compiling and analyzing weekly sales reports and coordinating business activities for a region.
• Managed vendor logistics for critical credit card dispatch, reducing delivery errors by 10% and safeguarding the customer acquisition lifecycle.
• Actively assisted in executing supplementary card cross-selling initiatives that contributed to achieving 95% of the monthly sales goal for the product line.
• Published daily and monthly MIS reports utilized by the leadership team for strategic decision-making.

• Verify customer identity and KYC documents before processing activation.
• Activate prepaid and postpaid SIM cards through CRM/activation portals.
• Check profiles, plan details, and number portability status before activation.
• Update customer information in the system after activation.
• Validate successful activation through test calls/SMS/network registration.
• Inform customers about activation timelines, plan details, and any charges.
• Troubleshoot common issues (no signal, SIM not provisioned, invalid SIM, etc.).
• Published daily and monthly MIS reports of Sales Target Vs Delivery.