ASHOK KUMAR
Basildon,Essex
Summary
Experienced and approachable individual with professional, friendly and polite manner. Confident, quick learner comfortable working in fast-paced environments. Maintains excellent quality standards through thorough checks and proactively suggesting process improvements.
Overview
6
6
years of professional experience
Work History
Warehouse Operative
DO&CO Event & Airline Catering
Feltham, LND
10.2022 - 01.2023
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Completed work following safety rules for best working practices.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
Network Engineer
Punjab State Wide Area Network(PAWAN)
12.2021 - 08.2022
- Established and supported wireless LAN controllers and access points to provide wireless solutions with streamlined hardware.
- Assisted various departments in maintaining network security and configured remote routers and firewalls.
- Administered, maintained and supported network systems to provide consistent security, availability and performance.
- Supported various operating systems and server technologies.
- Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
- Maximised network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
- Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
Technical Support/Advisor
Concentrix Dakash India Pvt Ltd
India
09.2020 - 11.2021
- Solved interruptions in machines and equipment through collaborations with internal and external third parties.
- Communicated technical concepts to customers clearly by phone, email and online chat.
- Developed knowledge-sharing methodologies, diagnostic tools and creative processes to improve end-user experience.
- Diagnosed and solved issues for customers against SLAs, maintaining high satisfaction rate.
- Provided remote support for product functionality, maintenance and troubleshooting.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Managed over 70-80 calls per day.
- Monitored and documented performance and up-time for company products.
Network Engineer
Presto Infosolutions Pvt. Ltd
03.2017 - 06.2020
- Secured network systems by establishing and enforcing access control policies.
- Tracked network and telephony devices for performance and load threshold metering.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
- Documented configurations and maintenance details in technical reports and diagrams.
Education
Master of Science - Information Technology
Lovely Professional University
Punjab, India 2021/2020 - 2021/2021
Bachelor of Technology - Computer Science Engineering
Punjab Technical University
Punjab 2011 - 2015
Skills
- Switching protocols
- Data network technology
- Troubleshooting network issues
- Network configuration
- Network support
- Systems support
- Network installation
- Multitasking Abilities
Languages
English
Fluent
Hindi
Native
Punjabi
Native
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
My life is my message.
Mohandas Gandhi
Timeline
Warehouse Operative
DO&CO Event & Airline Catering
10.2022 - 01.2023
Network Engineer
Punjab State Wide Area Network(PAWAN)
12.2021 - 08.2022
Technical Support/Advisor
Concentrix Dakash India Pvt Ltd
09.2020 - 11.2021
Network Engineer
Presto Infosolutions Pvt. Ltd
03.2017 - 06.2020
Master of Science - Information Technology
Lovely Professional University
2021/2020 - 2021/2021
Bachelor of Technology - Computer Science Engineering
Punjab Technical University
2011 - 2015
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