Ashok Kanani
Winchester,Hampshire
Summary
Experienced in service management and team management, with a strong background in process design and ServiceNow configuration. Demonstrated ability to streamline operations and enhance service delivery through effective leadership and innovative solutions. Committed to driving organisational success by leveraging technical expertise and strategic planning.
Overview
38
38
years of professional experience
1
1
Certification
Work history
Manager
Servicenow
01.2019 - 07.2025
- Managing Employee Workflow team of implementation consultants, growing team from 5 to 12 consultant, helped to define implantation best practices, coaching team members, worked with customers to achieve successful outcomes, support presales activities.
principal Technical consultant
Servicenow
06.2013 - 12.2018
- As principal Technical Consultant defined solutions, lead team of consultants, supporting scrum masters, implementing various ServiceNow products including HRSD, ITSM and CMDB.
itsm consultant
Royal Bank of Scotland
02.2013 - 05.2013
- Project to implement global ITSM processes on HP Service Manager application
Technical consultant
2e2
09.2011 - 01.2013
- Worked on ITSM implementation project for Royal Bank of Scotland
Technical consultant
Hewlett Packard
08.2005 - 09.2011
- Part of several projects implementing HP Service Manager and HP Service Desk application for customer in the UK including central government.
CIO
Digitial vision
05.2003 - 08.2005
- Managing teams in London and New York. Developed strategy to meet shareholder objective to exit the business. Design new photo shoot to market workflow, reducing average time from 180 days to under 90 days and increase image processing capacity from 7,000 per year to 20,000.
Founder
Kingston Computer Consultany
08.1997 - 04.2003
- Responsible for business development, finance, and reporting. Raised seed funding and investors for the bookacourse.com and laserclarty.com business units.
Developer
Angela Mortimer
01.1995 - 01.1997
- Manage and maintain company’s payroll and accounting software using FoxPro
it support
Habibsons Bank
01.1993 - 01.1995
- Supported the company’s IT network and desktop computer and developed Bank of England reports
electronic engineer
Special engineering development
01.1988 - 01.1993
- Design and build new hardware for press printers, as well repair old customer equipment
Education
HND - Computer Studies
Southampton Institute of Higher Education
HND - Electronic engineering
kingston polytecnic
Skills
- Service management
- Team management
- Process design
- ServiceNow configuration
Certification
- ServiceNow Certified System Administrator
- ServiceNow Certified Implementation Specialist (HR)
- ITIL v3 Foundation
Personal Information
Title: Practice Manager
Timeline
Manager
Servicenow
01.2019 - 07.2025
principal Technical consultant
Servicenow
06.2013 - 12.2018
itsm consultant
Royal Bank of Scotland
02.2013 - 05.2013
Technical consultant
2e2
09.2011 - 01.2013
Technical consultant
Hewlett Packard
08.2005 - 09.2011
CIO
Digitial vision
05.2003 - 08.2005
Founder
Kingston Computer Consultany
08.1997 - 04.2003
Developer
Angela Mortimer
01.1995 - 01.1997
it support
Habibsons Bank
01.1993 - 01.1995
electronic engineer
Special engineering development
01.1988 - 01.1993
HND - Electronic engineering
kingston polytecnic
HND - Computer Studies
Southampton Institute of Higher Education
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