ASHOK BINGI
Hyderabad,India
Summary
Accomplished professional with expertise in the supermarket business and branch management, demonstrating a strong ability to enhance customer service and streamline business process outsourcing. Proficient in handling cash accounts, ensuring accuracy and efficiency in financial operations. Committed to leveraging skills to drive operational excellence and contribute to organisational success.
Overview
21
21
years of professional experience
Work history
Store Manager
RELIANCE RETAIL LTD
Hyderabad, India
2021.10 - 2026.02
- Presently taking care of Fresh Dept.as a Customer oriented Team leader, handling customer enquiry and staff STUC (Show That You Care) for better service levels.
- Efficiently developed marketing strategies like greeting customers at door step, talking to them; formulation/execution of coupon scheme (resulted in regaining of 80% of customers from the redemptions).
- Judiciously conducted study on benchmark for range, price; availability of products in market to provide appropriate inputs for service enhancement.
- Astutely handled Category Wise Tracking, High Value Products Inventory; managing programs through IT dept. to cultivate systems for improving the inventory functions.
- Successfully handled all the activities by taking initiatives for the improvement.
- Responsible for sales planning with accuracy to facilitate back-end support plans.
- Responsible for established norms for customer service/retention and employee satisfaction.
- Responsible for Customer services and coordination with other depts. like Operations Finances & Logistics.
- Responsible for Billing Orders Maintain report on sales daily bases.
- Responsible for Entire Operations & co coordinating with HO team via Email & chats.
- Responsible for Monthly targets of sales team & supporting them to achieve they target.
- Co coordinating with SM regarding sales & sending reports on daily basis.
Warehouse Manager
SPAR Retail International
Lagos
2018.07 - 2022.01
- Joined has Warehouse Manager for Back Store in Lagos, Nigeria.
- Promoted as a Branch Manager in Lagos, Nigeria.
Various Positions
Customer Service (BPO)
Hyderabad
2011.04 - 2018.02
- Worked with various companies based at Hyderabad, India.
Head Cashier
Future Group
Hyderabad
2009.03 - 2010.12
- Worked as a Head cashier based in Hyderabad, India.
Customer Service Associate (CSA)
Spencer’s Retail Limited
Hyderabad
2005.03 - 2008.06
- Worked as customer service associate (CSA) at Hyderabad, India.
Education
Post Graduate MBA -
Osmania University
Hyderabad, IndiaGraduate - undefined
Samatha Degree College
Hyderabad, IndiaSkills
- Supermarket business
- Branch Management
- Customer Service
- Business process Outsourcing
- Handling cash accounts
Accomplishments
- Best CSA Award, 2006
- Best Supervisor Award
- 2007
- 2009
- Best Team Leader Cash Voucher Award, 2010
Languages
English
Hindi
Telugu
Custom Section
- Diverse experience in Supermarket business
- Branch Management
- Customer Service (Business process Outsourcing)
- Handling cash accounts
Personal Information
- Date of birth: 30-01-1988
- Nationality: Indian
- Marital status: Un-Married
Timeline
Store Manager
RELIANCE RETAIL LTD
2021.10 - 2026.02
Warehouse Manager
SPAR Retail International
2018.07 - 2022.01
Various Positions
Customer Service (BPO)
2011.04 - 2018.02
Head Cashier
Future Group
2009.03 - 2010.12
Customer Service Associate (CSA)
Spencer’s Retail Limited
2005.03 - 2008.06
Graduate - undefined
Samatha Degree College
Post Graduate MBA -
Osmania University