ASHMI THAPA
Basingstoke,UK
Summary
Detail-focused and analytical professional with over two years of experience in billing analysis, data validation and account reconciliation within the electricity sector. Experienced in working with business systems, analysing data, identifying discrepancies, preparing reports and collaborating across teams. Strong organisational, problem-solving and communication skills, with a proven ability to manage detailed work accurately in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
BILLING ANALYST (PREVIOUSLY BILLING ADMINISTRATOR, PROMOTED JANUARY 2025)
Tomato Energy
04.2024 - 07.2026
- Generate, review, and issue electricity bills for residential, commercial, and industrial customers.
- Verify meter readings, consumption data, and tariff rates to ensure billing accuracy.
- Reconcile discrepancies between metering and billing systems, processing adjustments, credits, and refunds as needed.
- Used CRM and billing systems to manage customer and account information, alongside GoCardless for direct debit payments and refunds.
- Maintain accurate billing records and ensure data integrity across systems.
- Test billing system updates and tariff changes before implementation.
- Liaise with IT, metering, finance, credit control and regulatory teams to enhance billing system efficiency.
- Ensure compliance with electricity regulatory standards and internal audit requirements.
- Checked customer usage data for unusual activity and prepared reports on billing trends and outstanding balances.
RECEPTIONIST
The Sixteenth
Quarry Bay
04.2023 - 01.2024
- Greeted and assisted customers in a professional, courteous manner.
- Managed the reception desk for four restaurants, handling reservations, inquiries, and walk-ins.
- Responded to customer emails and phone calls, addressing questions and concerns efficiently.
- Organized reservations and seating arrangements to optimize table turnover.
- Collaborated with management to resolve customer complaints and ensure satisfaction.
- Maintained accurate booking and communication logs.
SERVER / BARISTA / RECEPTIONIST
Feather & Bone Restaurant
09.2021 - 02.2023
- Provided friendly and professional customer service in a busy restaurant environment.
- Rotated between server, barista and receptionist duties, handling orders, drinks, managing floor plans and customer enquiries.
- Took customer orders, prepared drinks and ensured accurate and efficient service.
- Managed opening and closing shifts, ensuring the restaurant was prepared for service.
- Worked closely with the team to maintain smooth day-to-day operations and a positive customer experience.
Education
Higher Diploma - Business Management
HKU SPACE Community College
Hong KongFoundation Diploma -
HKU SPACE Community College
Hong KongSkills
- Technical
- Microsoft Office: Excel, Word & PowerPoint
- CRM & billing systems
- GoCardless: direct debit payments & refunds
- Microsoft Teams & Slack
- Adobe: document/PDF editing
- Data & Administration
- Data entry, validation & analysis
- Billing checks & account reconciliation
- Reporting & discrepancy investigation
- Document management
- Professional
- Critical thinking
- Communication
- Organisation & time management
- Problem-solving
- Collaborative working
Timeline
BILLING ANALYST (PREVIOUSLY BILLING ADMINISTRATOR, PROMOTED JANUARY 2025)
Tomato Energy
04.2024 - 07.2026
RECEPTIONIST
The Sixteenth
04.2023 - 01.2024
SERVER / BARISTA / RECEPTIONIST
Feather & Bone Restaurant
09.2021 - 02.2023
Higher Diploma - Business Management
HKU SPACE Community College
Foundation Diploma -
HKU SPACE Community College