Ashma Sapkota
Student
Antrim
Summary
To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues. Hardworking and passionate job seeker with strong organisational skills eager to secure entry-level position. Ready to help team achieve company goals. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of post-secondary education
3
3
Languages
4
4
years of professional experience
Work History
waitress
SarpN Restaurant
Belfast, Antrim
08.2023 - Current
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Housekeeping Room Attendant
Malmaison Hotel
Belfast, Antrim
05.2023 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Department
NIC ASIA BANK
Amarapuri, Gaindakot 17, Nawalparasi
12.2019 - 02.2020
- Processed customer adjustments to maintain financial accounts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled over 30 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Updated account information to maintain customer records.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
School level qualification - Population Education
Amar English Secondary Boarding School
Gaindakot 16, Amarapuri 01.2001 - 06.2014
High School Diploma - Management
Aroma English Secondary School
Bharatpur Chitwan 06.2014 - 07.2016
BBA - Finance as Major
Boston International College
Hakimchwok 10, Chitwan 12.2016 - 06.2021
Skills
High-quality customer service
Timeline
waitress
SarpN Restaurant
08.2023 - Current
Housekeeping Room Attendant
Malmaison Hotel
05.2023 - Current
Customer Service Department
NIC ASIA BANK
12.2019 - 02.2020
BBA - Finance as Major
Boston International College
12.2016 - 06.2021
High School Diploma - Management
Aroma English Secondary School
06.2014 - 07.2016
School level qualification - Population Education
Amar English Secondary Boarding School
01.2001 - 06.2014
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