Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Ashley Wilson

Delivery Lead
Northampton

Summary

I am a highly motivated and result-driven professional with a diverse background and a proven track record of success. My passion for this industry has driven me to continuously seek opportunities for growth and development, making me a versatile candidate for a wide range of job roles.

I have a track record of achievement, which I will replicate in this position. In my last role I was praised by my manager for my flexibility with my job description and how I contributed new ideas to help the company grow.

I am known for my excellent communication skills, both written and verbal, which enable me to collaborate effectively with cross-functional teams and convey complex ideas in a clear and concise manner. I thrive under pressure and am adept at prioritising tasks to meet important deadlines.

Furthermore, my commitment to continuous improvement drives me to stay up to date with industry trends and emerging technologies. I am confident that my adaptability, teamwork and dedication make me a valuable asset to any organisation.

I am excited about the opportunity to contribute my skills and expertise to a forward-thinking company like Barclays. Thank you for considering my application. I look forward to the possibility of attending an interview where I can discuss how my background aligns with your needs and how I can make a positive impact on your team.

Overview

19
19
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Senior Fraud Manager

Santander
Milton Keynes, Buckinghamshire
12.2021 - 08.2024
  • Management of fraud deliveries across Retail, Business & Corporate banking
  • Responsible for the product roadmap of fraud initiatives, from inception to delivery
  • Developed project plans to define the scope, budget and timeline for all fraud related projects
  • Leader of multiple agile delivery squads
  • Communicated with internal and external stakeholders, of all levels, to ensure clear and concise updates on project progress

Fraud Product Owner

Santander
Milton Keynes, Buckinghamshire
11.2017 - 11.2021
  • Design of new products and features to combat fraud losses and improve customer journeys
  • Leading an agile delivery squad, setting the product vision and defining the requirements
  • Continuous collaboration with customers and colleagues to seek feedback which could be integrated into product enhancements
  • Liaising regularly with cross-functional teams involved in deliveries to ensure alignment with dependencies
  • Relationship management of suppliers to ensure that the service provided met the needs of the department and bank

Fraud Projects & Testing Manager

Santander
Milton Keynes, Buckinghamshire
01.2016 - 11.2017
  • Leadership of a team of project managers, incident managers and user acceptance testers.
  • Led performance reviews for team members to help identify areas for development and improvement
  • Responsible for the delivery and implementation roadmap for Fraud, ensuring that sufficient resource was in place to deliver on objectives
  • Collaborating with internal and external teams to align project plans and implementation activities throughout project lifecycles
  • Presenting project plans and progress at internal governance meetings to ensure that project status was communicated correctly

Fraud Tester & Incident Manager

Santander
Milton Keynes, Buckinghamshire
08.2013 - 01.2016
  • Conducting diligent testing on newly developed software to ensure it was fit for purpose
  • Collaborating with technical delivery teams to ensure that project plans were delivered on time
  • Management of incidents in live systems. Identification of issues and coordination of resolution activities to minimise impact on colleagues, customers and losses
  • Training and communication of operational staff to introduce system changes being implemented

Fraud Investigator

Santander
Milton Keynes, Buckinghamshire
02.2011 - 08.2013
  • Investigating fraud claims to provide accurate resolution for customers
  • Communicating with customers to provide clear updates and outcomes on their fraud case
  • Sharing best practice for fraud prevention with teams outside of fraud

Fraud Investigator

Barclays
Northampton, Northamptonshire
03.2005 - 09.2010
  • Investigating fraud claims to provide accurate resolution for customers
  • Communicating with customers to provide clear updates and outcomes on their fraud case


Education

GCSEs -

Mereway Upper School
Northampton
09.2001 - 07.2004

Skills

  • Project Management
  • Implementation and Delivery
  • Leadership
  • Supplier Management
  • Communication skills
  • Problem-solving
  • Financial Services & Banking

Certification

  • Scrum Alliance certified Product Owner 2018
  • Prince 2 foundation qualification 2010

Affiliations

  • I volunteer for a Northamptonshire-based charity - Kelly's Heroes. I run bereavement support groups, organise fundraising events and also represent the charity at conferences and seminars to talk about mental health

Timeline

Senior Fraud Manager

Santander
12.2021 - 08.2024

Fraud Product Owner

Santander
11.2017 - 11.2021

Fraud Projects & Testing Manager

Santander
01.2016 - 11.2017

Fraud Tester & Incident Manager

Santander
08.2013 - 01.2016

Fraud Investigator

Santander
02.2011 - 08.2013

Fraud Investigator

Barclays
03.2005 - 09.2010

GCSEs -

Mereway Upper School
09.2001 - 07.2004
Ashley WilsonDelivery Lead