Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashley Wilson

Summary

Confident and highly organised individual offering strong organisational and communication skills with keen eye for detail and proactive approach. Knowledgeable about project coordination, time management, and fostering creative collaboration within teams. Ready to use and develop leadership, problem-solving, and project management skills in an administrative role.

Overview

14
14
years of professional experience

Work History

Studio Manager

Wild Fired Pottery Studio
Edinburgh, Lothian
08.2024 - Current
  • Develop & schedule courses & workshops for busy pottery teaching studio
  • Scheduling & CRM software procurement & management
  • Develop internal inventory systems
  • Maintain email communications with students & suppliers
  • Streamlined administrative processes to improve efficiency.
  • Evaluated KPIs and suggested actionable improvements to optimise studio efficiency.

Firm Administrator

Launch Consulting
Austin, TX
01.2021 - 04.2022
  • Handled all incoming communications including phone calls, emails and social media requests for a fast-paced tax and accounting firm
  • Managed CPA inbox & liaised with clients regarding tax deadlines & required documentation
  • Crafted proposals and managed client infrastructure
  • Streamlined billing procedures, leading to a consistent reduction in outstanding invoices
  • Created efficiency systems within the techstack to streamline processes & save on non-billable hours
  • Tech stack: Jetpack, Practice Ignition, QBO, TR Checkpoint, Box, Google Workspace, Zapier, Mailchimp, Hubspot

Office Manager

Shattuck, LLC
Austin, TX
02.2019 - 07.2020
  • Directed & coordinated the supportive services department for auction client & bidding customers
  • Analyzed internal processes to recommend and implement procedural or policy changes to improve operations
  • Overhauled processing system for largest hospital client to allow for smoother operations
  • Provided administrative support for accounting department.

Accounts & Insurance Manager

Forest Family Dentistry
Austin, TX
06.2015 - 06.2018
  • Created billing department & internal collections systems that increased financial transparency and accuracy in patient collections
  • Created & monitored systems to increase patient & insurance collections while decreasing costs to office
  • Monitored A/R & daily production & collection goals for (3) locations with annual production of $7 million
  • Brought A/R down 44% within first 5 months of management & maintained 99% annual collection of adjusted production
  • Developed comprehensive training programs to ensure consistency & accuracy for staff, significantly reducing the onboarding time and improving knowledge retention.

Marketing Director

Shattuck, LLC
Austin
06.2012 - 11.2015
  • Customized marketing content for Online & Print advertising to maximize exposure to auction items
  • Devised personalized strategies for promoting specialized goods in specific demographics
  • Navigating back end of custom website to post auctions & handle administrative needs.
  • Developed and implemented successful traditional advertising strategies.

Administrative Assistant

ProAce Technology Services
Austin
06.2011 - 02.2013
  • Aided administration in streamlining office operations through assistance with timekeeping, client billing, and reconciling staff expense reports.
  • Managed diary for senior staff, scheduling meetings and appointments to maximise efficiency.
  • Coordinated travel arrangements, including flights and accommodation, for executives attending international conferences.
  • Exemplified adeptness at multitasking by coordinating front desk while ensuring comprehensive call management.

Education

MSc - Language & Intercultural Communication

University of Edinburgh
Edinburgh, Scotland

B.A. - Communication Studies

Howard Payne University
Brownwood, TX

Skills

  • Financial record keeping
  • Database administration
  • Payment posting
  • Confidentiality procedures
  • Time management
  • Meeting facilitation
  • Travel administration
  • Schedule management
  • Technologically savvy
  • Client relationship management

Languages

American Sign Language
Intermediate

Timeline

Studio Manager

Wild Fired Pottery Studio
08.2024 - Current

Firm Administrator

Launch Consulting
01.2021 - 04.2022

Office Manager

Shattuck, LLC
02.2019 - 07.2020

Accounts & Insurance Manager

Forest Family Dentistry
06.2015 - 06.2018

Marketing Director

Shattuck, LLC
06.2012 - 11.2015

Administrative Assistant

ProAce Technology Services
06.2011 - 02.2013

MSc - Language & Intercultural Communication

University of Edinburgh

B.A. - Communication Studies

Howard Payne University

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Ashley Wilson