Ashley Williamson
Strabane,Northern Ireland
Summary
Highly skilled professional with expertise in Microsoft Office proficiency, cash handling, and strategic planning. Demonstrates strong technical skills, creativity, and team collaboration. Known for exceptional work ethic and leadership abilities. Committed to leveraging skills to drive organisational success and achieve career growth.
Motivated professional with a strong ability to learn new skills and collaborate effectively in team environments. Proven track record of meeting challenging deadlines while maintaining high-quality work. Excellent communication and organizational skills contribute to successful project outcomes. Embraces opportunities for personal growth and development through diverse experiences.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work history
Customer service representative
AXA
Londonderry, Northern Ireland
07.2020 - Current
- Delivered high-quality customer service via phone, email, and chat channels.
- Maintained average call handling time below company standard to enhance efficiency.
- Developed templates and knowledge-base articles to ensure team consistency.
- Provided training on document handling processes; created comprehensive training guides.
- Contributed to process improvements through insights from customer interactions.
- Produced and analysed credit reports for ROI and NI, ensuring accurate reconciliation.
- Generated PBI reports to monitor policy changes and quantify refunds due.
- Maintained a date-stamped credit ledger in Excel, reducing errors with VLOOKUP.
Bar staff member
McCormacks Bar
Donemana, Northern Ireland
04.2015 - 01.2020
- Executed opening and closing procedures for bar operations.
- Conducted regular stock checks and placed orders to maintain inventory levels.
- Addressed challenging customer situations using informed decision-making.
- Performed end-of-shift till counts to ensure accurate financial records.
- Carried out general cleaning duties, including floors and restrooms.
Customer service representative
Allstate
Strabane, Northern Ireland
02.2018 - 12.2019
- Assisted Allstate employees by handling daily calls to resolve technical issues.
- Facilitated self-service ticket management to streamline issue resolution.
- Managed multiple chat sessions to provide immediate support for various problems.
- Conducted group huddles to enhance team collaboration and performance.
- Led RCP initiatives, identifying problems and implementing effective solutions.
- Mentored new employees, ensuring comfort and competence in handling situations independently.
- Delivered friendly support to new staff, fostering a welcoming environment for assistance.
Manufacturing operator
Flemings
Newbuildings, Northern Ireland
06.2017 - 01.2018
- Executed thorough cleaning of welded farming machinery to ensure dirt removal.
- Aired products to eliminate residual water prior to processing.
- Ground surfaces for smooth finish, enhancing product quality.
- Scraped excess metal from products to maintain standards.
- Applied thinners and dried products meticulously to prepare for spraying.
- Maintained high speed and quality to meet sprayer workload demands.
Construction worker
Paul Briton
Londonderry, Northern Ireland
08.2016 - 04.2017
- Cleared old houses to prepare sites for redevelopment.
- Chipped walls of old buildings to facilitate renovation efforts.
Transformed aged buildings into valuable community assets. - Ensured workplace safety through compliance with safety protocols and equipment use.
- Constructed and dismantled scaffolding to support bricklayers and roofers.
Football coach
Challenger Sports
Atlanta, America
06.2016 - 08.2016
- Delivered coaching sessions across America to enhance soccer skills for participants aged three to eighteen.
- Facilitated engagement with over 100 children in various soccer camps.
- Adapted communication style to ensure clarity despite challenges with accent comprehension.
- Travelled extensively throughout America, gaining valuable experience and insights into diverse environments.
Education
GCSE
Strabane High School
Northern Ireland 09.2009 - 06.2014
Btech -
St Josephs Boys School
Northern Ireland 09.2014 - 05.2016
Skills
- Microsoft Office proficiency
- Cash handling
- Strategic planning
- Technical skills
- Creativity
- Team collaboration
- Work ethic
- Leadership
Timeline
Customer service representative
AXA
07.2020 - Current
Customer service representative
Allstate
02.2018 - 12.2019
Manufacturing operator
Flemings
06.2017 - 01.2018
Construction worker
Paul Briton
08.2016 - 04.2017
Football coach
Challenger Sports
06.2016 - 08.2016
Bar staff member
McCormacks Bar
04.2015 - 01.2020
Btech -
St Josephs Boys School
09.2014 - 05.2016
GCSE
Strabane High School
09.2009 - 06.2014