Ashley West
Cardiff
Summary
Customer-oriented, creative individual. Dedicated and hard-working with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Responsible and passionate about delivering outstanding quality with a strong eye for detail.
Overview
13
13
years of professional experience
Work History
Internal Audit Trainee
Admiral
Cardiff
01.2024 - Current
- Built effective rapport with clients to maintain high client satisfaction levels.
- Completed audit fieldwork by testing key controls and reporting on conclusions about design and effectiveness.
- Elevated organisation's integrity through diligent performance of internal audits and constructive suggestions on policy improvements.
- Facilitated audit planning with scope documentation, risk and control identification, and testing strategies.
- Worked with various clients across different sectors, building strong partnerships through understanding of business needs and industry best practices.
Quality Assurance & Outcomes Monitoring Consultant
Admiral
Cardiff
11.2021 - 12.2023
- Contributed to development of guidelines, processes and documentation to meet required business standards.
- Analysed data from calls, e-mails and chats to identify potential service issues. These were graded and fed back accordingly.
- Assisted with developmental training and adapted session delivery to meet specific needs of learners within different environments.
Travel Insurance Executive
Admiral
Cardiff
05.2018 - 11.2021
- 8 month period as Underwriter, carrying out bench-marking, investigations and project work.
- Policy Book review - comparative analysis against competitors.
- Host meetings with business partners to propose changes.
- Explored governance behind the insurance product and communicated confidently with stakeholders.
- Understanding of FCA guidance.
- Re-design of training induction pack - design and create the format it will be delivered; providing a detailed justification for each decision.
- Re-writing scripts and creating user-friendly, interactive format for ease of use and navigation - this resulted in improved call handling time.
Customer Loyalty Motor & Household Consultant
Admiral
Cardiff
09.2011 - 05.2018
- Delivering a consistently high standard of customer service, providing front-line support to customers.
- Efficiently working to targets set by the company; ensuring procedures are followed correctly.
Education
PGCE in Further Education (PCET Masters Level 8)
Cardiff University
Cardiff 04.2001 - /2011
BA (Hons) Fine Art
Glyndwr University (Previously NEWI)
WrexhamArt, Product Design, Media Studies
Castell Alun
WrexhamSkills
- Digital photography
- Engaging content creation Trend aware
- Logo creation
- Art composition
- Graphic arts design
- Attention to detail
- Collaboration but very capable of working autonomously
- Sales and Marketing
References
References available upon request.
Timeline
Internal Audit Trainee
Admiral
01.2024 - Current
Quality Assurance & Outcomes Monitoring Consultant
Admiral
11.2021 - 12.2023
Travel Insurance Executive
Admiral
05.2018 - 11.2021
Customer Loyalty Motor & Household Consultant
Admiral
09.2011 - 05.2018
PGCE in Further Education (PCET Masters Level 8)
Cardiff University
04.2001 - /2011
BA (Hons) Fine Art
Glyndwr University (Previously NEWI)
Art, Product Design, Media Studies
Castell Alun
Similar Profiles
Catrin ParryCatrin Parry
Senior Travel Claims Handler at AdmiralSenior Travel Claims Handler at Admiral
Bradman WilliamsBradman Williams
Customer service representative at AdmiralCustomer service representative at Admiral
Michael StaceyMichael Stacey
Customer Service Representative at AdmiralCustomer Service Representative at Admiral