Ashley Taylor née Harris
Methil,Fife
Summary
IT professional with 9 years of experience in managing complex technical infrastructure across public and private sectors. Expertise in critical infrastructure manufacturing and education, demonstrating a strong ability to maintain system uptime in high-pressure environments. Recently relocated to the UK, seeking an IT role to leverage experience and a 2020 cybersecurity degree for delivering secure and efficient technical solutions.
Overview
8
8
years of professional experience
Work History
IT Specialist
Volm Companies
Idaho Falls, ID
11.2021 - 11.2025
- Managed M365 and Azure security configurations, ensuring robust identity and access management across the organisation.
- Successfully led the remediation of critical security incidents, including the containment and recovery of compromised internal email accounts.
- Served as IT lead for Continuous Improvement (CI) projects, coordinating hardware procurement and technical readiness to meet deadlines.
- Supported and maintained 600+ devices and 400+ user accounts across both the corporate office and high-volume manufacturing environment.
- Designed and delivered monthly security awareness training, and led bi-weekly security briefings to ensure organisational compliance with internal policies.
- Managed IT orientation for all new hires, encompassing hardware setup, credential provisioning, and security policy education.
IT Operations and Support Analyst
Idaho Department of Transportation
Rigby, ID
05.2021 - 10.2021
- Provide support via phone, email, ticketing and remote software for users district wide
- Recover files from server backups to replace corrupted, missing, deleted or broken files
- Add, manage or remove network printer resources
- Image, deploy and maintain PCs and laptops for office and remote use
- Work independently and with the IT Support Team
- Manage server share permissions and user permissions to allow users access to server resources
IT Support Technician
College of Eastern Idaho
Idaho Falls, ID
09.2019 - 04.2021
- Provide support via phone, email, Samanage ticketing and remote software for students, staff and faculty
- Provide technical training to end users
- Assist with educating end users via phishing drills and monthly training videos through KnowBe4, as well as email reminders and tips on how to stay secure on the internet
- Image, deploy and maintain PCs and laptops for classroom, office and remote use
- Work independently and with the IT Support Team
- Oversee and train 2 student workers during the Spring and Fall semesters
IT Technician
Avi Resort and Casino
Laughlin, NV
03.2018 - 08.2019
- Provided technical support via phone, email, Track-It ticketing software and Dameware Mini Remote Control
- Supported critical gaming software by maintaining end user PCs, installing and troubleshooting approved gaming software and ensuring gaming software was up to date
- Created new user accounts for all domain and gaming software access
- Imaged PCs with standard image, deployed PCs to appropriate locations and ensured updates were installed during routine monthly maintenance
- Collaborated with fellow Support Technicians to ensure all Nevada and Federal gaming regulations, laws and requirements were met
IT Intern
Mohave Community College
Bullhead City, AZ
09.2017 - 12.2017
- Shadowed IT Support Technicians as they worked hands on with faculty, staff and students
- Gained hands on experience with Windows PCs, Mac OS, printers and projectors
- Provided on campus support via phone and ticketing software
- Assisted with imaging new students’ PCs with standard Student image via PXE boot.
- Responsible assisting long distance learning faculty with Zoom session, microphone and webcam setup
Education
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
08-2020
Skills
- Identity and Access Management
- Incident response
- Microsoft 365 & Azure security administration
- Security awareness training
- Endpoint security & patch management
- Vulnerability awareness & risk mitigation
- Access control, least privilege, policy enforcement
- Team Collaboration
Timeline
IT Specialist
Volm Companies
11.2021 - 11.2025
IT Operations and Support Analyst
Idaho Department of Transportation
05.2021 - 10.2021
IT Support Technician
College of Eastern Idaho
09.2019 - 04.2021
IT Technician
Avi Resort and Casino
03.2018 - 08.2019
IT Intern
Mohave Community College
09.2017 - 12.2017
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University